topic Re: No serives in Get Support

No serives

Makay — Thu, 14 Apr 2022 19:37:05 GMT

Bill is paid and I have no services since this morning

Re: No serives

hTideGnow — Thu, 14 Apr 2022 19:40:27 GMT

HI @Makay first, login to My Account and check the status. If it is Active, then reboot your phone once

If it is suspended, check if any amount in Available Fund, maybe the fund was loaded but didn't reactivate the suspended account yet. Also check transaction history, see if it shows you paid

Re: No serives

Makay — Thu, 14 Apr 2022 19:42:19 GMT

I have tried to reboot it and the money come off my credit card this morning. It comes off automatically and there is enough money on it .

Re: No serives

hTideGnow — Thu, 14 Apr 2022 19:44:26 GMT

@Makay wrote:
I have tried to reboot it and the money come off my credit card this morning. It comes off automatically and there is enough money on it .

HI @Makay Check My Account first, is it Active?

Re: No serives

Makay — Thu, 14 Apr 2022 19:48:25 GMT

It says unpaid

Re: No serives

JK8 — Thu, 14 Apr 2022 19:52:13 GMT

@Makay wrote:
It says unpaid

Contact a CS Agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Edit: If it says unpaid…go to Payment tab and choose other from the drop down menu and enter the cost of your plan.

Re: No serives

hTideGnow — Thu, 14 Apr 2022 19:56:40 GMT

HI @Makay Maybe your credit card just showing a pending transaction and not a completed one?

To activate it quick, go to Payment, one time payment and make a many payment using "Other", enter the plan amount +$1 extra. this will force a re-activation after the payment is completed.

Then just reboot your phone after

Re: No serives

JL9 — Thu, 14 Apr 2022 20:11:11 GMT

Is it showing in your balance?? Some of been saying the renewals have been delayed but if it is off your card it should at least be in your balance and maybe not applied due to an autopay issue.

Re: No serives

BKNS27 — Thu, 14 Apr 2022 21:41:40 GMT

@Makay

If your payment of up to date and if you are in the Ottawa and Scarborough area, there is an Telus outage.

Re: No serives

esjliv — Fri, 15 Apr 2022 01:53:01 GMT

@Makay wrote:
It says unpaid

@Makay - what does this mean with regards to your Self Serve status, or was that comment in reference to your payment history?

Did your services start working again?

If your account status is ACTIVE, try:

toggling into airplane
or try your sim into another compatible phone to see if services work