topic Re: Forgot password in Get Support

Forgot password

Shala — Thu, 14 Apr 2022 17:28:37 GMT

I pay for a cell for my daughter and she forgets her password. I'd like to upgrade her package. Please advise next steps to login.

Thank you

Re: Forgot password

hTideGnow — Thu, 14 Apr 2022 17:30:36 GMT

HI @Shala did you try to use the Forgot Password? If unable to reset that way, please open ticket with PM CS Agent:

To open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forgot password

JK8 — Thu, 14 Apr 2022 17:45:03 GMT

@Shala

When upgrading plan it is advisable to choose change plan on next renewal date. If you change the plan immediately you will not receive any credit for your current plan.

Re: Forgot password

BKNS27 — Thu, 14 Apr 2022 18:15:05 GMT

@Shala

You might need to clear your cache, cookies and go into incognito before you login to your account and click Forgot Password.
You will need to answer your security question.