topic Re: how to send private message? in Get Support

how to send private message?

Member — Fri, 15 Apr 2022 15:30:10 GMT

Thank you:

Re: how to send private message?

JK8 — Thu, 14 Apr 2022 16:48:44 GMT

@Member

Can we help you? You can post your ? here.

Contact a CS Agent:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: how to send private message?

JL9 — Thu, 14 Apr 2022 16:52:44 GMT

Click on the bottom link JK8 provided as long as CS_Agent is showing up they will get your message

Re: how to send private message?

Yummy — Thu, 14 Apr 2022 16:59:30 GMT

To whom?
Other PM Community member? Click on member's ID and then (top right)

Re: how to send private message?

esjliv — Thu, 14 Apr 2022 17:19:48 GMT

@Member - if you did mean to send a private message to another Community member, as @Yummy answered, but you notice that "Send a message" box is not showing. That means that particular user has the Community settings set to not allow private messaging.

This setting can be changed under the My Settings area under member's Avatars.

Yours is enabled though, as we see that box. 🙂

Otherwise, if you meant private message customer support, then @JK8 as you covered there.

Re: how to send private message?

Member — Fri, 22 Apr 2022 19:04:50 GMT

Thank you to all.Well explained and helpful to know.

I did not want to send a private message to another member, but was asked to send PM to administration .

Thanks it all helped.