topic Re: Change Email Associated with Account in Get Support

Change Email Associated with Account

AJGibbs — Thu, 14 Apr 2022 14:54:19 GMT

How do I do this?

Re: Change Email Associated with Account

BKNS27 — Thu, 14 Apr 2022 14:57:08 GMT

You will require a CS_Agent to help you change your email. Private message them on this Community page with the envelope icon. They will need to verify your credentials.

Re: Change Email Associated with Account

Yummy — Thu, 14 Apr 2022 14:59:29 GMT

Only agent can change your email address.

To contact CSA, there are 2 methods:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA - agent by clicking Here

Re: Change Email Associated with Account

AJGibbs — Thu, 14 Apr 2022 15:06:55 GMT

"Error logging in" while trying to submit ticket ... lol of course. The password and username are correct, I checked.

I mean, everything from the OLD email is forwarded to my NEW one anyway, I just wanted to get it all updated.

I'll try again later, I guess. Or give up here and leave it as is.

Thanks anyways.

Re: Change Email Associated with Account

Yummy — Thu, 14 Apr 2022 15:19:46 GMT

@AJGibbs wrote:
"Error logging in" while trying to submit ticket ... lol of course. The password and username are correct, I checked.

Yes, I hear you. Creating ticket is preferred way but in my experience providing correct credentials does not work every time.

If you are desperate contact agent directly or try creating ticket using different browser or later during the day.

Re: Change Email Associated with Account

softech — Thu, 14 Apr 2022 15:20:05 GMT

@AJGibbs wrote:
"Error logging in" while trying to submit ticket ... lol of course. The password and username are correct, I checked.

@AJGibbs Try to open the ticket with direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Change Email Associated with Account

AJGibbs — Thu, 14 Apr 2022 15:21:40 GMT

Indeed I did, almost immediately after. I guess I wasn't as ready to give up as I said.

Thanks

Awaiting response, now.