topic Re: Contact a Customer Support Agent changed in Get Support

Contact a Customer Support Agent changed

JK8 — Thu, 14 Apr 2022 17:38:05 GMT

No longer does it tell you to private message a CSA in the help articles. SIMon only.

EDIT: MY BAD... I DID NOT CLICK ONE MORE LINK.

Re: Contact a Customer Support Agent changed

softech — Thu, 14 Apr 2022 15:14:58 GMT

@JK8 that is always the preferred method. It's actually not bad, except there are other hiccups in the opening ticket process. Also, in many case, people have to enter the Community login and then the My Account login, that 2 logins confused many people

Re: Contact a Customer Support Agent changed

Yummy — Thu, 14 Apr 2022 15:17:46 GMT

Creating Ticket IS preferred way to talk to PM.

Sometimes ticketing does not work and customers found a way to contact agent directly.

Having ticket is better way as ticket can be tracked and followed up upon but as long as system allows customer to create one.

Re: Contact a Customer Support Agent changed

JL9 — Thu, 14 Apr 2022 15:17:49 GMT

Looks like you can still private message an agent...at least for now

Re: Contact a Customer Support Agent changed

esjliv — Thu, 14 Apr 2022 17:27:19 GMT

@JK8 - it still shows the two options when you search for "customer support" in the get help section:

Then you can select this:

And, it still gives the two methods: https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

Re: Contact a Customer Support Agent changed

hTideGnow — Thu, 14 Apr 2022 17:32:05 GMT

HI all, So, it is still there?

I remember when PM does not like us posting the phone number, they cleared up all the posts with the number on it. Just hope they won't do the same for posting the link to message CS Agent 😂

Re: Contact a Customer Support Agent changed

JK8 — Thu, 14 Apr 2022 17:33:25 GMT

@esjliv

You are right …I missed selecting one more link.

My Bad!