topic Re: Phone service not working in Get Support

Phone service not working

BlueStar1 — Thu, 14 Apr 2022 01:44:22 GMT

My phone service isn’t working.

When I login in it says that the account has expired but there is a $50 balance on the account. The plan is $20 per month so there are enough funds to cover.

Re: Phone service not working

Community_QA — Thu, 14 Apr 2022 01:49:22 GMT

@BlueStar1 no worry Account Expired msg. It is just doing its renewal thing. Your phone should still work

Re: Phone service not working

dabr — Thu, 14 Apr 2022 01:52:38 GMT

@BlueStar1 Is today your payment date? Usually if it is, then that message can be ignored as long as your service is working and you said it's not. Log into your account and select the Payment tab and make a manual payment of the amount due or chose other and then log out and reboot the phone.

Re: Phone service not working

JL9 — Thu, 14 Apr 2022 01:54:54 GMT

When was/is your renewal date?

Re: Phone service not working

BlueStar1 — Thu, 14 Apr 2022 01:55:49 GMT

Thanks for advising

Will check it in the morning.

Re: Phone service not working

softech — Thu, 14 Apr 2022 01:59:00 GMT

@BlueStar1 but is your phone or data working?

On the night before your new cycle , at around 6pm , your plan status will change to Plan Expired. Shortly after midnight, PM will apply the rewards and use your Available Fund (or charge your CC) for renewal. Before noon tomorrow, your account should change back to Status Active if everything goes well. During this process, your service should not be interrupted.

Since you have enough fund already, there should be no issue with the renewal.

Re: Phone service not working

BlueStar1 — Thu, 14 Apr 2022 02:06:21 GMT

Looks like it’s working again.

My renewal date is actually tomorrow so maybe just a little glitch.

Thanks everyone for your suggestions.

Re: Phone service not working

BKNS27 — Thu, 14 Apr 2022 02:18:10 GMT

@BlueStar1

Please note the fine print of the message.

It indicates if you are on AutoPay or have sufficient funds in your account to just ignore the message.