topic Re: Email lockout in Get Support

Email lockout

oladelesegun — Wed, 13 Apr 2022 01:05:49 GMT

My email was locked out by Gmail, how do I change my email? I need an alternative way to access my account.

thanks

Re: Email lockout

esjliv — Wed, 13 Apr 2022 01:07:08 GMT

@oladelesegun - self serve account email can only be changed by CSA.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Email lockout

hTideGnow — Wed, 13 Apr 2022 01:07:47 GMT

HI @oladelesegun You Gmail might be locked, but if you know the password to My Account here, you can still use that email address with your password. The email used in My Account is only a username 🤣

But if you need to reset your password and have no access to email to reset password yourself, open a ticket with PM CS Agent:

Click on : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Email lockout

esjliv — Wed, 13 Apr 2022 01:08:05 GMT

@oladelesegun - fyi...if you still know your password you can still log into your account with the email you do not have access to until you have a change to change it with CSA.

Re: Email lockout

oladelesegun — Wed, 13 Apr 2022 23:43:14 GMT

Thanks for the responses, finally got the password and in now… how do I change the email/username? Couldn’t find any option to do it.

Re: Email lockout

esjliv — Wed, 13 Apr 2022 23:49:31 GMT

@oladelesegun only CSA can change the email to your self serve account.

So connect with them to change it via the methods already provided above.

Re: Email lockout

hTideGnow — Thu, 14 Apr 2022 00:23:22 GMT

HI @oladelesegun Sorry, that would be another ticket with CS Agent. They will change the email address for you