topic Re: My mobile data is not working in Get Support

My mobile data is not working

mail2hiralpatel — Wed, 13 Apr 2022 21:50:49 GMT

My mobile data is not availed from 2 months ... It's already avail in package

Re: My mobile data is not working

Meow — Wed, 13 Apr 2022 21:55:28 GMT

Do you see data available in your self-serving account? Do you see x/yMB/GB or any number where x<y in your account?

If you do try to reboot phone, turn data on.

Re: My mobile data is not working

esjliv — Wed, 13 Apr 2022 22:46:24 GMT

@mail2hiralpatel - if you see you have data left listed in your overview section of your self serve account, then ensure you have your DATA option turned on in the settings of your phone.

If still issues, try:

restarting your phone, also
toggle into and out of airplane mode
try your SIM into another compatible phone to see if the data works in it.

Performing a Reset of your device's Network Settings can help with finicky things on phone.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

edit: check your apn settings here: https://www.publicmobile.ca/en/on/get-help/articles?q=apn

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: My mobile data is not working

HALIMACS — Wed, 13 Apr 2022 23:01:43 GMT

@mail2hiralpatel

Did you EVER have working data since you started here?

Starting with the obvious, presume data is toggled ON.

Also, check this section of your self-serve to ensure your data allotment is displaying:

Re: My mobile data is not working

JL9 — Wed, 13 Apr 2022 23:09:40 GMT

Once you answer the questions above the community can more accurately diagnose your issue.