topic Re: no mobile network - was working just stopped today in Get Support

no mobile network - was working just stopped today

Golfer08 — Wed, 13 Apr 2022 22:55:16 GMT

My phone has been working all along and sometime today i lost the network and I cant call or receive calls or text. It says no mobile network. Any thoughts as to what happened, or how to fix.

Re: no mobile network - was working just stopped today

Meow — Wed, 13 Apr 2022 22:56:56 GMT

Did you check your PM account? Does it say Active?

Did you try to re-seat SIM? Reboot phone?

Can you try your SIM in another phone?

Re: no mobile network - was working just stopped today

HALIMACS — Sat, 23 Apr 2022 21:36:17 GMT

@Golfer08

Perhaps there's a TELUS outage in your area?

TELUS Service Status

When this happens, other options to get going are:

reboot device
toggle airplane mode on/off
reset network connections
remove and reinsert SIM card

Also, check your account status in self-serve to ensure it reads, Active.

[ #2 today ....,,,,Luddite {

Re: no mobile network - was working just stopped today

Golfer08 — Wed, 13 Apr 2022 23:05:22 GMT

I actually fixed my own problem. I went to Simon the bot which said toggle airplane mode on/then off, and restart the phone. It worked

Re: no mobile network - was working just stopped today

HALIMACS — Wed, 13 Apr 2022 23:07:02 GMT

Yup, that was #2 in my suggestion above as well, @Golfer08

Sometimes SIMon the chatbot is a very useful tool - glad it all worked out!!!

Re: no mobile network - was working just stopped today

hairbag1 — Wed, 13 Apr 2022 23:07:08 GMT

Simon learned that from us !!

Glad to hear you got it working again.

Re: no mobile network - was working just stopped today

JL9 — Wed, 13 Apr 2022 23:11:40 GMT

Glad to hear you resolved it if an issue like that happens again and that solution doesn't work you can always get another device and put the sim in there to see if it is a device issue or a sim/network/plan issue.