topic Re: How long does it take to port in a number? in Get Support

How long does it take to port in a number?

Stickyjonz — Tue, 04 Jan 2022 19:26:55 GMT

Last night I ported in my Freedom Mobile number to my existing PM account. The website said that the number change was successful.
But now, I have now been waiting close to 12 hours with neither service working. Why would it take so long?

Re: How long does it take to port in a number?

xCameron94x — Fri, 04 Aug 2017 14:28:33 GMT

Porting can be instant or a few hours. If your port is taking that long, it is possible that your port got stuck. So you should contact the mods

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: How long does it take to port in a number?

Stickyjonz — Fri, 04 Aug 2017 14:53:35 GMT

Thanks, I just sent a message. Any idea of the turn around after that?

Re: How long does it take to port in a number?

xCameron94x — Fri, 04 Aug 2017 15:06:04 GMT

Just really depends on how many people have sent messages prior to yours. In times of promotions, wait times exceed 2 days, but since nothing is really going on in terms of promos (nothing major) you could hear back fairly soon

Re: How long does it take to port in a number?

PublicUser1 — Sun, 06 Aug 2017 18:48:46 GMT

When I ported my number, I was initially only partially ported. After about 24 hours, the port was completed and fully functional. However, it was during one of the promotions, so I believe there was high traffic.

Hope this helps.

Re: How long does it take to port in a number?

CS_Agent — Sun, 06 Aug 2017 18:52:08 GMT

Hello Stickyjonz,

Thank you for reaching out to us.

In order to assist you about your port-in, please can you send to us a Private Message?

Cheers

Abdoulaye

Re: How long does it take to port in a number?

Stickyjonz — Sun, 06 Aug 2017 18:58:48 GMT

Sorry, I wound up getting everything worked out. Just forgot to mark this as solved.

Re: How long does it take to port in a number?

CS_Agent — Sun, 06 Aug 2017 19:10:01 GMT

Hello Stickyjonz,

Thank you for the update.

As the part of the Customer Service Experience, I am inviting you to fill the following survey:https://telus.eu.qualtrics.com/jfe/form/SV_6tzYQ56VOqX4teZ

Cheers

Abdoulaye