topic Bill paid - No calls allowed !!! in Get Support

Bill paid - No calls allowed !!!

debasisn3 — Wed, 13 Apr 2022 14:31:18 GMT

I have been using Public Mobile since February 2022 and never faced any issue. But now I am not able to make calls even when I have already made the payment (auto debit from Credit card that worked fine last two months) before bill payment due date. When I try to make calls, it says "you have used all the available minutes....", while I am on an unlimited talk plan and my current month cycle has just started !!!

Pls help!!!

Re: Bill paid - No calls allowed !!!

softech — Wed, 13 Apr 2022 14:33:17 GMT

@debasisn3 this could be just a glitch for the outgoing calls. did you try reboot your phone? reboot it once and see if it works. Also, try to put a 1 in front of the 10 digits phone number

Re: Bill paid - No calls allowed !!!

JK8 — Wed, 13 Apr 2022 14:34:15 GMT

@debasisn3

Log into self service and see if your plan is Active?
Try rebooting phone, resetting network settings, reinsert sim, put 1 in front of the number.

Re: Bill paid - No calls allowed !!!

Meow — Wed, 13 Apr 2022 14:34:29 GMT

What your account says? Is it Active? Any error messages?

Did you try to reboot your phone?

Based on your post you are on autopay, correct? You cannot be billed before renewal day as only then autopay runs.

Re: Bill paid - No calls allowed !!!

dust2dust — Wed, 13 Apr 2022 14:46:31 GMT

I wonder if this is a rising problem. There was the same thing 2 days ago. They haven't updated anything.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-Voicemail/m-p/811732

Re: Bill paid - No calls allowed !!!

debasisn3 — Wed, 13 Apr 2022 15:29:34 GMT

Thank you all for your quick advice! Problem resolved, apparently I was trying to call an US number for which I had exhausted all available free minutes I guess...Calls to all Canadian numbers are working though...Interestingly, I never knew I had some free minutes to call to US because in the past, calling to that particular US number never had any issues.

Re: Bill paid - No calls allowed !!!

JL9 — Wed, 13 Apr 2022 15:33:42 GMT

I hope not bc you're right April has had a bunch of this.