topic Re: Added a second phone in Get Support

Added a second phone

Timho — Thu, 14 Apr 2022 06:04:55 GMT

Hey, I have had an account for a few years now, and I added a second phone to my account ( or at least tried to). The sim card activated and the phone is working, however when I sign into my account my original one is the one that is show. I would think you can switch the account in the top right hand corner however there is still only 1 account number there.

Any idea of where I can access the new phone added to my account?

Thanks

Tim

Re: Added a second phone

esjliv — Wed, 13 Apr 2022 12:43:04 GMT

@Timho - you can only have 1 email per 1 account/active SIM.

If you somehow created an account with the same email, then contact CSA to correct this and assign a unique email to it.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you have not registered for the 2nd account yet, you can do that here: https://selfserve.publicmobile.ca/self-registration/

Re: Added a second phone

Meow — Wed, 13 Apr 2022 13:36:40 GMT

You cannot 'add' new or additional phone to your existing account.

Each PM account is unique and has to have unique associated email. You can use email aliases if you want all PM email to go to one mailbox.

For new account you would need new SIM, activate SIM, create self-serving account, etc.

Re: Added a second phone

JL9 — Wed, 13 Apr 2022 15:40:47 GMT

If you don't have an alternative email address just make one on gmail just the for phone itself and you will have 2 separate self serves.