topic Re: Log in issue in Get Support

Log in issue

k2karimi — Wed, 13 Apr 2022 00:44:43 GMT

Hi there, I’m trying to sign in to my account but I’ve forgot my password and I don’t have access to my registered email to change it. Could you plz help me.

Re: Log in issue

BKNS27 — Wed, 13 Apr 2022 00:51:39 GMT

@k2karimi

You will need to contact a CS_Agent by private messaging to help you access your account as long as you can confirm your credentials.

Re: Log in issue

dabr — Wed, 13 Apr 2022 00:55:40 GMT

@k2karimi For both email and password reset requires you submit a ticket to customer support. Here's couple of links to support, try to submit a ticket via the chatbot first though and if unable to submit a ticket then send a private message to CS_Agent.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log in issue

esjliv — Wed, 13 Apr 2022 00:56:41 GMT

@k2karimi - meaning you do not have access to the email you registered with any longer?

Then yes, you will need assistance by submitting a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent