topic Re: Unable to Change Plan Requesting Assistance in Get Support

Unable to Change Plan Requesting Assistance

lokogan — Tue, 04 Jan 2022 19:26:47 GMT

Hi,

My account on the $37 plan (province call and global text) was suspended.

I tried to change to a new plan $47 (province call, text and 1GB 3G) and was asked to add money.

I added money but was re-activated on the old blance. The account has $11 remaining balance.

Please help to make the appropriate changes.

Thank you.

@CS_Agent

Account: xxxxxx

Tel Number :289-xxx-xxxx

Name: Jamie xxxxx

Please communicate via IM or xxxxxxx@gmail.com.

Thank you.

Re: Unable to Change Plan Requesting Assistance

Luddite — Thu, 03 Aug 2017 20:57:31 GMT

Plan changes while an account is suspended seem to fail even when the correct amount has been paid.

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

It should be fixed today.

Re: Unable to Change Plan Requesting Assistance

lokogan — Thu, 03 Aug 2017 20:52:42 GMT

Thank you.