topic Re: Can't receive calls in Get Support

Can't receive calls

Alibie — Wed, 13 Apr 2022 04:51:58 GMT

Just changed my number over to Public Mobile. I can call out but can't receive calls. I can get text messages though

Re: Can't receive calls

HALIMACS — Tue, 12 Apr 2022 23:29:49 GMT

@Alibie

Did you respond "YES" to the port authorization request from your other provider?

Re: Can't receive calls

esjliv — Tue, 12 Apr 2022 23:29:37 GMT

@Alibie

You may just need to be reconnected to the Public Mobile network.

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

So, use the previous provider's SIM card to receive calls from. When the incoming calls stop that is a good indication the port is complete.

Cell ports can take 2-3 hours.

Landline/voip ports can take 3+ days.

If still issues, submit a ticket for help; click this link: to request the transfer of your number over to Public Mobile.

Re: Can't receive calls

Alibie — Tue, 12 Apr 2022 23:33:21 GMT

I never got a message from them

Re: Can't receive calls

HALIMACS — Tue, 12 Apr 2022 23:36:17 GMT

@Alibie

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

You'll also need to put your old provider SIM card back in your device to await the port authorization request which is sent via SMS messaging.

Re: Can't receive calls

esjliv — Tue, 12 Apr 2022 23:36:54 GMT

@Alibie - so this was porting from a previous mobile provider?

You can submit a ticket via the links already provider or Check your Private INBOX messages, I have sent you the TELUS Porting phone number.

Re: Can't receive calls

Alibie — Tue, 12 Apr 2022 23:43:31 GMT

Thanks for your suggestions. I tried all the solutions in your list - still not working. When a friend tries to call, a voice says "the customer you are calling is unavailable at the moment..."
Interestingly, incoming calls still works with my old sim card. I'm guessing the transfer just didn't go through properly.

Re: Can't receive calls

HALIMACS — Wed, 13 Apr 2022 00:07:03 GMT

@Alibie

Re-initiating the port from the other provider takes longer than that.

I will private message you the number to help with porting.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

EDIT: like @esjliv wrote earlier...😜

Re: Can't receive calls

BKNS27 — Tue, 12 Apr 2022 23:49:59 GMT

@Alibie

If the old SIM still works then the porting was not completed.

You definitely need to contact a CS_Agent to restart the porting process by private messaging with the envelope icon above.

Re: Can't receive calls

JL9 — Wed, 13 Apr 2022 00:01:42 GMT

Definitely an incomplete port

old sim has to be in

have to reply yes to text within 90 mins - then the port should be done pretty quick.

Just reinitiate that porting text.

Re: Can't receive calls

Alibie — Wed, 13 Apr 2022 00:04:28 GMT

Any idea how to reinitiate the porting text?

Re: Can't receive calls

Alibie — Thu, 14 Apr 2022 01:30:12 GMT

All fixed! Thank you everyone for your help!