topic Re: No network in Get Support

No network

ejirouti — Tue, 12 Apr 2022 22:00:15 GMT

My network totally disappeared from my phone since sunday. Today is tueday and the problem still remains.

How do I solve this?

Re: No network

JK8 — Tue, 12 Apr 2022 22:02:49 GMT

Can you log into self service to see if your account is Active? Can you reset network settings or reinstall your SIM card?

Re: No network

Yummy — Tue, 12 Apr 2022 22:03:27 GMT

Do you mean you have No service at all or it is just data missing?

Re: No network

ejirouti — Tue, 12 Apr 2022 22:07:42 GMT

Account status is active. I have re-installed the SIM multiple times, even on another phone.

Re: No network

ejirouti — Tue, 12 Apr 2022 22:07:59 GMT

No service at all

Re: No network

JK8 — Tue, 12 Apr 2022 22:10:25 GMT

@ejirouti

Put it in lost stolen mode in self service and then take it off and reboot.

If still problems contact a CSA.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No network

dabr — Tue, 12 Apr 2022 22:10:38 GMT

@ejirouti You could try topping up your account with $1 and then rebooting your phone. Otherwise it might be time to submit a ticket to customer support. Here's couple of links, try the chatbot first though:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No network

esjliv — Tue, 12 Apr 2022 22:46:28 GMT

@ejirouti , check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

edit, sorry, it shouldn't be blacklisted, since you tried the SIM into another phone..i missed. Good for you to test that though.

Still confirm below.

Also, log into your self serve account and ensure the 4 digits listed under the Change Sim Card feature under My Profile are the last 4 digits of your actual SIM card.

If the same - good!

If different, then someone has been fraudulent on your account let CSA know.

Re: No network

computergeek541 — Wed, 13 Apr 2022 00:36:33 GMT