topic Re: Data in Get Support

Data

YJW — Tue, 12 Apr 2022 20:41:54 GMT

I cannot get data

Re: Data

dust2dust — Tue, 12 Apr 2022 20:46:45 GMT

What make and model of phone? Are you new or has data worked here before?

Re: Data

YJW — Tue, 12 Apr 2022 21:01:29 GMT

I have an LG G4 and yes data has worked before

Re: Data

computergeek541 — Tue, 12 Apr 2022 21:22:37 GMT

@YJW wrote:
I have an LG G4 and yes data has worked before

My suggestion as a first step would be to review your Self Serve account to see how much data is remaining. if under Data and Add-ons, there are no data counters shown, this means that all data has already been used.

Re: Data

Yummy — Tue, 12 Apr 2022 21:29:52 GMT

@YJW wrote:
I cannot get data

You mean Internet is not working?

What your self-serving account says, how much data you have available?

Re: Data

HALIMACS — Tue, 12 Apr 2022 21:47:53 GMT

@YJW

If you DO HAVE data showing as remaining in your My Data & Add-On's section, then try:

toggling airplane mode on/off
resetting your device network settings
rebooting your device
removing SIM, then reinsert it
you might also want to try manually switching the network to 3G only, then try your DATA

Re: Data

BKNS27 — Wed, 13 Apr 2022 00:55:06 GMT

@YJW

It is probably not the case but to double check. Is your Cellular Data setting is enabled?

Re: Data

hTideGnow — Wed, 13 Apr 2022 01:18:37 GMT

@YJW wrote:
I have an LG G4 and yes data has worked before

HI @YJW How long was before? Was it still working yesterday?

If you have checked My Account and see you still have data left , maybe you should try to perform a network reset. Especially if you used this phone on other network before, LG might need a network reset or even factory reset to get the data working again