topic Re: Text messages not working in Get Support

Text messages not working

luigibell78 — Wed, 13 Apr 2022 10:07:31 GMT

Any known issues of text messages not sending and/or receiving?

Been a ongoing issue since last night.

Account payment is good. Tried rebooting the phone multiple times. Am able to make phone calls no problem. Just no text messages.

Phone is a OnePlus 8 Pro on Android 11 if it matters.

Tried both the default messages app and Google messages also. Same issue.

Any suggestions?

Re: Text messages not working

hTideGnow — Tue, 12 Apr 2022 19:55:20 GMT

HI @luigibell78 voice and data both work and just not text?

you have another phone to test?

did you try texting in another area , farer from where you had text problem?

Re: Text messages not working

JK8 — Tue, 12 Apr 2022 19:56:40 GMT

@luigibell78

Maybe try clearing the message cache.

Re: Text messages not working

luigibell78 — Tue, 12 Apr 2022 19:58:07 GMT

Do not have another phone to test.

Voice and data work correctly.

Re: Text messages not working

luigibell78 — Tue, 12 Apr 2022 19:58:34 GMT

Tried. Not helping. I tried 2 different apps as well

Re: Text messages not working

JK8 — Tue, 12 Apr 2022 20:01:44 GMT

@luigibell78

Try resetting your network settings.

Re: Text messages not working

hTideGnow — Tue, 12 Apr 2022 20:05:18 GMT

HI @luigibell78 I have checked the Telus outage page and don't see anything related with mobile service

But which city you are at?

as what @JK8 suggested try a network reset

or try to reseat the sim

If still not going anywhere, open ticket with PM CS Agent,

open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: SMS not working
Click : Need help with SMS Service
Click: I can't send/receive texts
click: No
click Still not working
click "Click here to submit a ticket" .

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text messages not working

dust2dust — Tue, 12 Apr 2022 20:20:24 GMT

Can you verify the SMSC # on the phone?

My phone has text messaging settings as follows:

in the texting app get into settings like with the 3 dots menu.

Then I have More settings. Then Text messages. And there shows Message Centre. The number should be 1-647-580-0172

There are other ways to see and set that number. It shouldn't get changed but things happen.

Re: Text messages not working

luigibell78 — Tue, 12 Apr 2022 22:37:42 GMT

I'm located in ontario. the SMSC number is 1-647-580-0172 but is shown: 1-647-580-0172",145

and I'm not able to change it? not sure what that means?

upon some testing. i am able to send SMS/text. but nothing is coming in?

i confirmed with my wife's iphone...she's getting my messages but i'm not getting her's. as well as my friends have been messaging me all day but nothing is coming in.

i just opened a ticket...waiting to hear from customer support.....

Re: Text messages not working

dust2dust — Tue, 12 Apr 2022 22:44:22 GMT

Oh ok the SMSC is for outgoing.

You can test your sim in your wifes phone when you can get it in your hands.

Re: Text messages not working

luigibell78 — Wed, 13 Apr 2022 09:43:53 GMT

Thanks for the help guys. I reached out to customer service and they pushed some kind of reset. Eventually it just started working as normal.

Not exactly sure if that was a fix or it "fixed" itself on its own. But I just received 50+ messages in one shot. Haha.

👍

Re: Text messages not working

kim4469 — Wed, 08 May 2024 15:52:38 GMT

Where is message cache located?