topic Re: Transfer my number to CTExcel in Get Support

Transfer my number to CTExcel

leiyang — Tue, 12 Apr 2022 19:57:03 GMT

I want to transfer my PM number to CTExcel, and the transfer process has been initiated by the new provider. However, I have not received the transfer out confirmation message from public mobile, and I have waited for more than 6 hours. Can someone help me with that?

Re: Transfer my number to CTExcel

softech — Tue, 12 Apr 2022 20:00:30 GMT

@leiyang Call CTExcel and ask them to re-trigger the process

If you still not receive the text after another hour, you can open a ticket with this direct link:

https://urlshortner.tiia.ai/Lc9xk8

and PM support can look into it

Re: Transfer my number to CTExcel

leiyang — Tue, 12 Apr 2022 20:04:08 GMT

Thank you. I asked CTExcel. They advise me to wait patiently. I am not sure when I can get the message. ALAS

Re: Transfer my number to CTExcel

dust2dust — Tue, 12 Apr 2022 20:04:47 GMT

Did you leave the old sim in a phone?

Re: Transfer my number to CTExcel

hTideGnow — Tue, 12 Apr 2022 20:07:30 GMT

HI @leiyang are you porting into CTExcel or porting from? I thought CTExcel is closing it's Canadian business.

Re: Transfer my number to CTExcel

leiyang — Tue, 12 Apr 2022 20:07:49 GMT

It is still in my present phone, just having not received the message.

Re: Transfer my number to CTExcel

dust2dust — Tue, 12 Apr 2022 20:10:24 GMT

Is the account here still active?

Re: Transfer my number to CTExcel

leiyang — Tue, 12 Apr 2022 20:11:01 GMT

Porting into CTExcel. They didn't tell me about that and I don't if it is true.

Re: Transfer my number to CTExcel

leiyang — Tue, 12 Apr 2022 20:11:40 GMT

Yes, still in service.

Re: Transfer my number to CTExcel

Yummy — Tue, 12 Apr 2022 20:13:26 GMT

Porting SMS should arrive in a mater of minutes.

There is no way you have to wait 6 hours for such. And response from CTE is funny... are you to stay awake through the night waiting for PM's SMS?

If you have their support number, ask them to re-trigger porting request.

Re: Transfer my number to CTExcel

hTideGnow — Tue, 12 Apr 2022 20:14:16 GMT

HI @leiyang Sorry, I think I got it mixed up with CMLink, China Mobile.

Re: Transfer my number to CTExcel

JL9 — Tue, 12 Apr 2022 20:22:47 GMT

You only have 90 mins for pretty much any transfer and I think the text is almost instantaneous as well in most instances.

Re: Transfer my number to CTExcel

CountyDownIeUk — Tue, 12 Apr 2022 20:29:25 GMT

@leiyang

you’ll be back.

Re: Transfer my number to CTExcel

leiyang — Tue, 12 Apr 2022 20:33:41 GMT

Gosh....