topic Re: Auto pay when is reprocess in Get Support

Auto pay when is reprocess

Ohnoburgers — Tue, 12 Apr 2022 16:50:38 GMT

I replaced my new credit card but somehow my autopay is not on. I got a message morning say there isn't fund in my account. I set up autopay now but when it will re-run again? My due pay day is tomorrow.

Thanks.

Re: Auto pay when is reprocess

dust2dust — Tue, 12 Apr 2022 16:55:59 GMT

If the date up top is tomorrow and you've turned on autopay then it should be fine. Don't worry about all the warnings overnight for as long as your calls and texts and data keep working.

Re: Auto pay when is reprocess

Yummy — Tue, 12 Apr 2022 16:59:42 GMT

Autopay runs only once on your renewal date. It will not run again until next month.

In order to get money on your account, you have to manually pay your bill this time.

Click on the One time Payment and try to manually pay with Amount Due option there. If it fails, then use the option "Other" and manually enter your plan amount.

But you said your due date (renewal date) is tomorrow? So autopay did not run in your case yet. Just activate autopay if your CC is in order.

Re: Auto pay when is reprocess

hTideGnow — Tue, 12 Apr 2022 17:23:30 GMT

HI @Ohnoburgers Autopay will only try to run once and it won't try again. However, if it shows your Amount due date is tomorrow, you are find, you can leave it and let it run tomorrow

Or if you like, it is not a bad idea to load enough fund manually today. Just to make sure the card works. You will see the fund then get loaded into Available Fund in your My account, then when tomorrow comes, PM will get the fund from Available Fund for renewal.

Re: Auto pay when is reprocess

Ohnoburgers — Tue, 12 Apr 2022 17:36:49 GMT

That's make sense. Just in case...I'll do that. Thanks

Re: Auto pay when is reprocess

JL9 — Tue, 12 Apr 2022 18:02:16 GMT

I'm guessing manually adding the funds a day or 2 before works more seamlessly in case there is an autopay that doesn't go through?