topic Re: 4 degits not accepted in Get Support

4 degits not accepted

Sumer — Tue, 12 Apr 2022 15:27:13 GMT

Hi,

4 digit pass word not accepted says invalid want to rest?

dust2dust — Tue, 12 Apr 2022 15:29:44 GMT

Which 4 digits? What are you trying to do? If this is your 4 digit account pin then only the support people can reset it.

softech — Tue, 12 Apr 2022 15:30:26 GMT

@Sumer the 4 digits pin? You will have to open a ticket with PM Support to have them reset it for you

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

will13am — Tue, 12 Apr 2022 15:31:46 GMT

@Sumer , could you possibly be mixing up the login password with the PIN code. These are two different items.

Sumer — Tue, 12 Apr 2022 15:38:56 GMT

sorry it pin code

softech — Tue, 12 Apr 2022 15:40:11 GMT

@Sumer yes, for PIN code, only PM support can assist, there is no interface for self reset. It is a quick process. Please open ticket with PM Support

Sumer — Tue, 12 Apr 2022 15:40:43 GMT

sorry i am talking about 4 digit pin

dust2dust — Tue, 12 Apr 2022 15:52:25 GMT

Ok. Thanks. And for what purpose in case it's some other 4 digit pin being needed.