topic Re: wrong email in Get Support

wrong email

Martin21 — Tue, 12 Apr 2022 14:24:24 GMT

I put the wrong email address when shipping two samsung s9 with you guys.

order xxxxx

PLEASE PROVIDE ME WITH TRACKING NUMBER THANK YOU.

Edit personal info removed by mimmo

Re: wrong email

kav2001c — Tue, 12 Apr 2022 14:23:28 GMT

PUBLIC forum !!! Everyone on internet can see this !

Erase asap and PM the customer service !

Re: wrong email

softech — Tue, 12 Apr 2022 14:25:05 GMT

@Martin21 Please remove your personal info, this is an open forum and we are just customers like you

for CPO order issue, please send this information to CS Support directly via messaging here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[update: thanks @mimmo ]

Re: wrong email

mimmo — Tue, 12 Apr 2022 14:25:56 GMT

To contact support use chatbot simon to submit a ticket.

https://www.publicmobile.ca/en/bc/get-help

Re: wrong email

Yummy — Tue, 12 Apr 2022 14:33:46 GMT

Contact agent to update your email for order and at the same time get tracking number.

To contact CSA, there are 2 methods:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA - agent by clicking Here

Re: wrong email

JL9 — Tue, 12 Apr 2022 15:08:20 GMT

When did you order the phones? It may take 2-3 weeks+ so if it is still early on you will have time to rectify your email issue and not worry you are going to miss a delivery or anything.

Re: wrong email

hTideGnow — Tue, 12 Apr 2022 15:17:24 GMT

HI @Martin21 It is not ideal to have the wrong email address there , but if you have your correct address on the order, at least you will for sure able to get the shipment.

So, open a ticket with CS Agent, but no need to worry about the shipment