topic Re: how long wait after activate online in Get Support

how long wait after activate online

linda0700 — Tue, 12 Apr 2022 14:56:54 GMT

I activated SIM CARD 24hr ago, but still can not call out, what should I do?

Re: how long wait after activate online

softech — Tue, 12 Apr 2022 13:53:41 GMT

@linda0700 activation pretty much instant. what error you see on the phone? "No SIM", "SIM not provisioned", "No network"?

and you confirmed PM charged your credit card, i guess.

What kind of phone you have? At least reboot your phone once more.

If you have another phone, try your PM sim there and see.

If still not working, open a ticket with PM Support and they can confirm if there is any issue with activation

1. If you have access to My account: Click ~~on the bubble on the lower right or~~ https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: how long wait after activate online

Yummy — Tue, 12 Apr 2022 13:55:44 GMT

It should be within minutes.

Did you port your number by any chance?

Can you receive calls/SMS? Internet works?

If activation was successful you should see that your account is Active and credit card charged.

Re: how long wait after activate online

linda0700 — Tue, 12 Apr 2022 13:57:27 GMT

i can see public mobile signal , can make a call, but can not receive a call

Re: how long wait after activate online

Yummy — Tue, 12 Apr 2022 14:03:11 GMT

Again, did you port your old number to PM or this is brand new number you picked up while signing up?
What you described as symptom is usually associated with porting number; customer can call/SMS out but cannot receive calls as they still go to old number. Please clarify.

Re: how long wait after activate online

Dunkman — Tue, 12 Apr 2022 14:03:53 GMT

@linda0700 wrote:
i can see public mobile signal , can make a call, but can not receive a call

@linda0700

Did you also try to port your number over from another company? mobile line versus landline?

What about texting? Able to text out? receive text?

Is data working?

If you did try to port your number, it might be a stuck port.

Re: how long wait after activate online

softech — Tue, 12 Apr 2022 14:05:48 GMT

@linda0700 wrote:
i can see public mobile signal , can make a call, but can not receive a call

@linda0700 if you cannot receive calls, I think you have ported your number into PM. Probably you missed to reply to the porting authentication text from your previous provider.

There is a porting support team you can call and talk to. They can advise on the porting status, I will message you the phone number. Please check your Community inbox on the top right, envelope icon.

Re: how long wait after activate online

Yummy — Tue, 12 Apr 2022 14:11:14 GMT

OP has to answer basic questions first before we start bombarding OP with solutions.

Main question is: Did OP PORT number to PM?

Re: how long wait after activate online

linda0700 — Tue, 12 Apr 2022 14:12:18 GMT

can receive text message, can not receive phone call

Re: how long wait after activate online

Dunkman — Tue, 12 Apr 2022 14:16:21 GMT

@linda0700 wrote:
can receive text message, can not receive phone call

Did you port your number over from another mobile company?

Re: how long wait after activate online

JL9 — Tue, 12 Apr 2022 15:05:18 GMT

Sounds like it was definitely a port and probably didn't complete the steps. Will need to reinitiate the porting text, etc.

Re: how long wait after activate online

softech — Tue, 12 Apr 2022 15:13:41 GMT

@linda0700 wrote:
can receive text message, can not receive phone call

If you can receiving incoming text message on your PM SIM, then it is not a porting issue

When someone calls you , do they get to your PM Voicemail or voicemail on the old provider?

If you put your old provider sim to a phone, can you make calls with your old provider sim?

Re: how long wait after activate online

dust2dust — Tue, 12 Apr 2022 15:28:13 GMT

Incoming calls are usually the last thing to move over if transferring was attempted. It sounds like you did a transfer. What provider did you bring your number from? If it was a cell provider then you should have replied to a confirmation text from that provider on the old sim. If you missed this step then you'll want put the old sim back in a phone and call the porting help number to re-do the transfer. Then reply to the text.