topic Re: Make a Payment in Get Support

Make a Payment

MN4 — Tue, 12 Apr 2022 06:28:04 GMT

How can I change credit card to debit card for auto payment. My credit card is cancelled.

Re: Make a Payment

MN4 — Tue, 12 Apr 2022 06:30:33 GMT

My account is overdue because my credit card was cancelled. I want to make payment using debit card. How can I do it?

Re: Make a Payment

cellphoneuser1 — Tue, 12 Apr 2022 06:52:24 GMT

@MN4 wrote:
How can I change credit card to debit card for auto payment. My credit card is cancelled.

You can't use a regular debit card. Only Visa and Mastercard debit are accepted. If you have one of those, go into your Self Serve account and go to the payments section. Use the manage card option and replace the old card information If you don't have Visa or Mastercard Debit, you need to buy a Public Mobile voucher from a store.

Re: Make a Payment

JL9 — Tue, 12 Apr 2022 07:01:25 GMT

If you are having issues with that and need to renew asap you can buy a voucher to renew.

Re: Make a Payment

JK8 — Tue, 12 Apr 2022 07:25:20 GMT

@MN4

You can also use a Prepaid Visa/MasterCard available anywhere. I use one of these on my account to get the autopay reward/data and then just top up my account with vouchers for the renewal.

Re: Make a Payment

darlicious — Tue, 12 Apr 2022 08:58:59 GMT

@MN4

Public Mobile does not accept stand alone debit cards. They must be a credit/debit card. Until you can get a replacement credit card, apply for a credit/debit card thru your bank or apply for a koho card** your best option is to leave your cancelled credit card registered for autopay to continue to earn your $2 reward and qualify for the 500mb data bonus. In the meantime pay for your services with pm vouchers.

It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal confirmation followed by a text from 611 confirming you have made a successful payment. You only get two attempts at making a payment (successful or not) either thru 611 or your self serve account total combined. You the have to wait one full hour before trying again.

Some vouchers take up to 24 hours to become valid and loadable onto your account.

Vouchers are available at many small cellular businesses and larger retailers. The following list of retailers all offer pm vouchers that are immediately valid upon purchase.

London Drugs
Shell Stations
7/11
SDM
TMS
RCSS
Wal-Mart
Circle K

RTP (real time payments) are available at Canadian Tire gas bars and Mobil stations for for a $1 fee and are loaded by giving the clerk your 10 digit phone number.

Online payments can be made at recharge.com and ding.com for about an 8% surcharge.

More member contributed info and real examples of vouchers can be found here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messages only your full name, address, email, phone # and 4 digit acct pin #.

Re: Make a Payment

esjliv — Tue, 12 Apr 2022 09:54:50 GMT

@MN4 wrote:
How can I change credit card to debit card for auto payment. My credit card is cancelled.

@MN4 - when you say your credit card has been cancelled, do you mean it will not work on the Public Mobile website for payment ... but, it work other places?

If it does work other places, and you are only having issues with it on your self serve account then contact Public Mobile Representatives customer support agents (CSA) to assist you, by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Otherwise -

See other methods for paying for your service, such as Recharge.com, or see help articles for more info.:

https://www.publicmobile.ca/en/bc/get-help/articles/voucher-payment-options

https://www.publicmobile.ca/en/bc/get-help/articles/top-up-your-account