topic Re: Missing promo code in Get Support

Missing promo code

Nikol — Fri, 15 Apr 2022 15:44:31 GMT

Hi, I have activated my card last night but forgot to use promo code 12MONTH2GB. Is there any way i can still add it?

Thanks,

Nikol

Re: Missing promo code

esjliv — Tue, 12 Apr 2022 01:44:55 GMT

@Nikol - ask CSA to add it for you, as long as you meet the terms and conditions of the promo.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

edit, typos...tisk tisk

Re: Missing promo code

Community_QA — Tue, 12 Apr 2022 01:45:47 GMT

@Nikol Try open ticket with PM, they will add it back. But open quick. You can use the chatbot to open ticket

Re: Missing promo code

Community_QA — Tue, 12 Apr 2022 01:47:47 GMT

@Community_QA wrote:
@Nikol Try open ticket with PM, they will add it back. But open quick. You can use the chatbot to open ticket

Was that just me? where is the chatbot bubble? i closed all windows and reopen , tried Chrome and FF, still cannot find it.

Re: Missing promo code

hairbag1 — Tue, 12 Apr 2022 02:06:48 GMT

@Community_QA...

Seems to be missing. doesn't it. Go to the top of this page and click Get Help / Chat with Simon instead.

Re: Missing promo code

esjliv — Tue, 12 Apr 2022 02:18:44 GMT

@Community_QA wrote:
@Community_QA wrote:
@Nikol Try open ticket with PM, they will add it back. But open quick. You can use the chatbot to open ticket
Was that just me? where is the chatbot bubble? i closed all windows and reopen , tried Chrome and FF, still cannot find it.

@Community_QA Chat Bubble has been missing for nearly a week now, gone on vacation or something.

I have removed the blurp from my posts, and just include the link: Get Help With SIMon the Public Mobile chatbot

Direction to where hairbag1 seems logical though - the Get Help area. 🙂

But, aren't we help...I guess, just not that kind of help that is needed in this case.

Re: Missing promo code

computergeek541 — Tue, 12 Apr 2022 05:04:25 GMT

already stated earlier