topic Re: How to I reprogram my voicemail? in Get Support

How to I reprogram my voicemail?

WoozyPolarBear — Mon, 11 Apr 2022 02:41:14 GMT

Hello,

I previously had setup my android phone to call forward to my landline phone number. I now however want the calls to stop forwarding to my landline, and go back to having calls received on my cell phone's voicemail. However, when I go to forward my unanswered, and unavailable calls to voicemail, it is asking me to put in a phone number. What phone number do I put in here? Is there any setting to restore a SIM/Phone's default call forwarding numbers?

Re: How to I reprogram my voicemail?

JK8 — Mon, 11 Apr 2022 02:48:15 GMT

@WoozyPolarBear

Maybe try this.

Re: How to I reprogram my voicemail?

WoozyPolarBear — Mon, 11 Apr 2022 02:53:22 GMT

Thanks for the reply, it's actually the other column (as shown below) I am trying to configure. I just don't know what number to enter to get my voicemail to work properly.

Re: How to I reprogram my voicemail?

softech — Mon, 11 Apr 2022 03:12:30 GMT

@WoozyPolarBear

You can use one of the voicemail number found here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Pick one on your area code and in your area

Re: How to I reprogram my voicemail?

WoozyPolarBear — Mon, 11 Apr 2022 03:14:39 GMT

Thank you, that is what I was looking for. On a side note, I'm surprised my phone can't just pull this number automatically from the network. I wonder if there is a way to reset a SIM card to default.

Re: How to I reprogram my voicemail?

softech — Mon, 11 Apr 2022 03:31:51 GMT

@WoozyPolarBear You phone dialer can help a bit

Depends on your dialer, some phones go though this:

Dialer, click on the 3 dots, settings, Supplementary Services, Cal Forwarding, then you just change the different type of forwarding But basically, that is the same as using the * codes above

Yes, there is no one click to change it back to the default. It's a system thing that PM Support can likely do the "one click" for you if you open the ticket, but I guess you can do it quicker now 🙂

Re: How to I reprogram my voicemail?

dust2dust — Mon, 11 Apr 2022 03:32:53 GMT

##004#

Re: How to I reprogram my voicemail?

WoozyPolarBear — Mon, 11 Apr 2022 03:47:28 GMT

What does ##004# do?

Re: How to I reprogram my voicemail?

dust2dust — Mon, 11 Apr 2022 04:03:22 GMT

Dial that and it resets the call forwarding back to the provider defaults.

Re: How to I reprogram my voicemail?

WoozyPolarBear — Mon, 11 Apr 2022 04:05:17 GMT

Thanks, I tried that, but it actually just deleted my call forwarding settings and turned all the options off. No big deal, as I just manually typed in the phone numbers and turned them on again. Good to know none the less.

Re: How to I reprogram my voicemail?

dust2dust — Mon, 11 Apr 2022 04:35:22 GMT

It worked for me. I set one of the conditionals. Dialed the number. It changed that conditional back to the original. I guess it behaves differently on different devices. It doesn't reset the all forward though. But it resets all the conditionals. On my phone.

How to I reprogram my voicemail?

darlicious — Mon, 11 Apr 2022 07:39:19 GMT

@WoozyPolarBear

I depend on the viscount of voicemail the venerable @Nezgar for guidance on call forwarding when I am unsure. Maybe you will find this post handy in future...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Out-of-service-area-or-on-Airplane-mode/m-p/694452/highlight/true#M469150

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account in your private messages only include your full name, address, email, phone # and 4 digit acct pin #.

Re: How to I reprogram my voicemail?

Nezgar — Mon, 11 Apr 2022 22:03:08 GMT

@WoozyPolarBear wrote:
Thanks, I tried that, but it actually just deleted my call forwarding settings and turned all the options off. No big deal, as I just manually typed in the phone numbers and turned them on again. Good to know none the less.

With Public Mobile, when you dial ##004# (which is the same as dialing ##61#, ##62#, and ##67#) not only does it delete whatever conditional call forwards you had previously configured, but it then replaces it with your default public mobile voicemail deposit number. Once reset with one of the above codes, you can query each of the conditional call forwards to see what the number is (using *#61#, *#62#, and *#67#) which will be one of the numbers in this list I previously compiled here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M355080

If the deposit numbers really doesn't automatically get programmed back in as you indicate, you can set them to any one of the numbers in the aforementioned link, with one in your area making the most sense... Using those programming & query codes is the most reliable way as the forwarding options in the phones menus are not always predictable/reliable.

(Thanks for the ping @darlicious)

Re: How to I reprogram my voicemail?

dust2dust — Mon, 11 Apr 2022 22:05:31 GMT

Nezgar: Would you be willing to re-check all those access numbers? A few customers are saying accessing voicemail isn't working but they can access fine with another number. Particularly 902 in NS.

Re: How to I reprogram my voicemail?

Nezgar — Mon, 11 Apr 2022 22:08:36 GMT

@dust2dustSure - not hard with unlimited canada-wide calling!

Just tested 902-580-4001 at least - no problems calling it from my Public Mobile or VoIP-based landline...

Re: How to I reprogram my voicemail?

dust2dust — Mon, 11 Apr 2022 22:10:49 GMT

From Public of course. 🙂 I tried a number and while it got to some kind of voicemail system, it wasn't Public and it didn't go straight in to my inbox and nor would it accept my number.

Re: How to I reprogram my voicemail?

Nezgar — Mon, 11 Apr 2022 22:24:53 GMT

@dust2dust"a number" .... which one? Did it start off with "Welcome to the voice messaging system" (Then repeated in French then Chinese) ? That's the announcement when it doesn't recognize your caller ID as a subscriber/mailbox number...

All numbers now confirmed working for me...

Re: How to I reprogram my voicemail?

dust2dust — Mon, 11 Apr 2022 22:28:13 GMT

The 902 number. Yes I get all that recording. It does not go straight to my inbox. I try to enter my 10 digits and it says it's invalid.

I call 778-580-4001 and it immediately tells me I have no messages. No non-English, no entering a number. Same when I call the NB number, straight to telling me I have no messages.

Re: How to I reprogram my voicemail?

WoozyPolarBear — Mon, 11 Apr 2022 22:34:16 GMT

Would these voicemail access numbers also work for my TELUS line, or are they specific to Public Mobile?

Re: How to I reprogram my voicemail?

Nezgar — Mon, 11 Apr 2022 22:36:19 GMT

@dust2dust wrote:
The 902 number. Yes I get all that recording. It does not go straight to my inbox. I try to enter my 10 digits and it says it's invalid.
I call 778-580-4001 and it immediately tells me I have no messages. No non-English, no entering a number. Same when I call the NB number, straight to telling me I have no messages.

I guess somehow with whatever route path the call takes from you to the 902 number, the caller ID is getting lost, so the system doesn't know who is calling... 🤷