topic Re: Calling on Iphone in Get Support

Calling on Iphone

PMT — Mon, 11 Apr 2022 21:25:39 GMT

I have a new Iphone 13 Pro (never had a phone before). I put in the SIM card, received a new phone number, activated my account, paid the first month - should be good to go? But I cannot get the phone to work; when I dial my daughter, the call fails. Help!

Re: Calling on Iphone

hTideGnow — Mon, 11 Apr 2022 21:28:12 GMT

HI @PMT Check the Carrier profile, make sure it shows Public Mobile Also, update for the latest version

Then reboot and try again

And, do you see any network signal on the phone? does it shows connected to PM?

Re: Calling on Iphone

dust2dust — Mon, 11 Apr 2022 21:28:14 GMT

Have you tried connecting to wifi and going into settings - general - about - to see if anything pops up?

Re: Calling on Iphone

esjliv — Mon, 11 Apr 2022 21:28:23 GMT

@PMT wrote:
I have a new Iphone 13 Pro (never had a phone before). I put in the SIM card, received a new phone number, activated my account, paid the first month - should be good to go? But I cannot get the phone to work; when I dial my daughter, the call fails. Help!

@PMT - try restarting your phone with the Public Mobile SIM card in it.

Also, remove and reinsert your SIM card, if the reboot does not reset your network.

Can you call 611 to confirm your account is ACTIVE?

Is texting in/out working (not iMessage), i mean SMS.

Re: Calling on Iphone

softech — Mon, 11 Apr 2022 21:30:42 GMT

@PMT Where did you buy the iPhone ? from Apple store or from mobile carrier?

If you got it from private sell, please check if the phone is blacklisted (should be good, but check for the peace of mind):

https://www.devicecheck.ca/check-status-device-canada/

Also, try to put your PM sim in another phone and test it out to see if it works

Re: Calling on Iphone

computergeek541 — Tue, 12 Apr 2022 05:25:38 GMT

unnecessary repetition