topic Re: Account balance transfer in Get Support

Account balance transfer

KD3625 — Mon, 11 Apr 2022 18:57:02 GMT

Hello All,

I had a question about Account balance transfer,

For instance: If I have two separate Public mobile account and I want to transfer balance from one account to another one,

what are my options?

Realistic Answer will be much appreciated!

Thank you

Re: Account balance transfer

JoyLuck — Mon, 11 Apr 2022 18:58:51 GMT

@KD3625

You will need to contact a CSA.

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Re: Account balance transfer

Meow — Mon, 11 Apr 2022 18:59:33 GMT

You have NO option.

There is no way to transfer funds from one to another PM account.

Each account is completely independent and it is not possible to link them (family plan or similar).

Re: Account balance transfer

hTideGnow — Mon, 11 Apr 2022 19:19:39 GMT

HI @KD3625 Sorry, don't want to give you a false hope, PM CS Agents are no longer helping to move balance around accounts.

Re: Account balance transfer

pkaraa — Mon, 11 Apr 2022 19:20:29 GMT

If you have top up the balance, let it do your renewals or add-ons.

Re: Account balance transfer

Meow — Mon, 11 Apr 2022 19:41:24 GMT

@JoyLuck wrote:
@KD3625

You will need to contact a CSA.

Nope. They will not do it. Do not waste your time...

Re: Account balance transfer

JoyLuck — Mon, 11 Apr 2022 20:16:59 GMT

@Meow wrote:
@JoyLuck wrote:
@KD3625

You will need to contact a CSA.

Nope. They will not do it. Do not waste your time...

I think it will depend on the CSA picking the ticket up. They are more likely to transfer funds that have accumulated via vouchers or credit card payments. I cannot see them transferring funds accumulated by rewards, loyalty, etc.

Re: Account balance transfer

esjliv — Mon, 11 Apr 2022 21:12:42 GMT

@KD3625 - It is not supposed to be allowed.

But, exceptions are made in businesses like this every day. A closed Telus account apparently can be ported over to Public Mobile, for example. Does the Telus account have a balance that gets transferred over? who knows.

realistically, we don't know. 🙂

We are only customers like you, so we share we have are told and learn from others, or written in policies somewhere.