topic Re: Payment probkem in Get Support

Payment probkem

L2R — Mon, 11 Apr 2022 19:19:59 GMT

i made a payment but the payment did not go through

Re: Payment probkem

dust2dust — Mon, 11 Apr 2022 19:21:25 GMT

How did you make the payment? Do you see the balance on your account? Are your services working?

Re: Payment probkem

hTideGnow — Mon, 11 Apr 2022 19:23:37 GMT

HI @L2R What was the error you got?

You account is now suspended and you are trying to pay and reactivate?

Did you try to use the option "Other" instead of "Amount Due"? Please try paying once again using the "Other" option there, but you will then need to enter the amount you want to pay. Try it that way

Re: Payment probkem

Meow — Mon, 11 Apr 2022 19:34:42 GMT

What do you try to accomplish? Restore service? Just to add few $?

Do you see charge on your credit card?

There are many answers and suggestions on your question.

One is try another browser.

Little bit more details are needed for appropriate advice.

Re: Payment probkem

JL9 — Mon, 11 Apr 2022 19:56:21 GMT

Some more info will assist with diagnosing the issue. Whether it is for plan renewal or add ons,etc. Whether it is in your available balance, what your transaction history shows.

Re: Payment probkem

esjliv — Mon, 11 Apr 2022 21:04:20 GMT

@L2R - this is all a guessing gaming until you can help us help you.

Are you an existing customer, that cannot make a top up payment on your account?

Or,

Are you someone trying to activate a new Public Mobile SIM/account?

Re: Payment probkem

esjliv — Tue, 12 Apr 2022 02:24:35 GMT

@L2R - I think you may have selected a solution in error. Unless, more questions about a question is your answer.

It is quite easy to select a solution by mistake, I have done it in error as well.

Did you get your issue solved on your own?