topic Re: problem with payment in Get Support

problem with payment

REZA1 — Mon, 11 Apr 2022 13:20:33 GMT

my wife (xxxx) and I (xxx) are using public mobile. our numbers are xxxx and xxxx, respectively.

our first autopayment was around 28th of the month and then each month the autopayment is done 2,3 days earlier the last payment. it means that the payment goes for less than one month. I appreciate you to consider our problem.

I am waiting for your response on why the autopayment is like that.

Best,

Somaieh

Removed personal info by mimmo

Re: problem with payment

softech — Mon, 11 Apr 2022 12:10:51 GMT

@REZA1 This is an open forum, we are all customers like you. For safety, please modify your post and remove your personal information like names and phone numbers (Just go back to your post, click the down error on the top right, then select Edit Reply)

For the changing payment dates issue, this is normal, PM is running on a 30 days cycle, not monthly, ie, it won't be on a fixed day every month. That's why the payment date will move up one day after a 31 days month

Re: problem with payment

Yummy — Mon, 11 Apr 2022 14:39:50 GMT

PM payment schedule is every 30 days. So for some months it will be the same day but eventually it will get earlier and earlier. Every rear you will 'lose' 5 (6) days.

Re: problem with payment

JL9 — Mon, 11 Apr 2022 15:01:22 GMT

You may want to look at transaction history bc as ppl have said it's a 30 day cycle. So you should never lose 2 or 3 days, 1 day at the most and actually gain 2 days from Feb to March... So if it is truly 2 or 3 days a month then that would be an issue but I'm going to assume that isn't the case

Re: problem with payment

hTideGnow — Mon, 11 Apr 2022 15:08:35 GMT

HI All, we are the only one using 30 days, right? I remember Chatr and Lucky are both monthly, am I right?