topic Re: “8UV1….your call cannot be completed as dialled.” in Get Support

“8UV1….your call cannot be completed as dialled.”

TH04 — Sun, 10 Apr 2022 21:30:33 GMT

This only occurs with one Vancouver Telus home phone number. I can connect with several other “home” numbers without issue. Searching the Internet has not provided a solution.

Re: “8UV1….your call cannot be completed as dialled.”

JK8 — Sun, 10 Apr 2022 21:05:40 GMT

@TH04

Can you try putting a 1 in front of the number. Can you call this number from another phone?

Re: “8UV1….your call cannot be completed as dialled.”

esjliv — Sun, 10 Apr 2022 21:08:18 GMT

@TH04 - try a reboot of your phone, or toggle in/out of airplane mode.

You may also try to perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If you just activated a new Public Mobile account, this could just be temporary, and hopefully will be fixed on its own very soon.

Re: “8UV1….your call cannot be completed as dialled.”

TH04 — Sun, 10 Apr 2022 21:14:38 GMT

Thanks. I will try this. As I live in the Fraser Valley and make frequent calls to Vancouver Telus and Shaw home phones this issue only occurs with one Telus home phone.

Re: “8UV1….your call cannot be completed as dialled.”

hTideGnow — Sun, 10 Apr 2022 21:14:54 GMT

Hi @TH04 that might be an error due to network being busy. Reboot the phone once, Try again in couple minutes

Re: “8UV1….your call cannot be completed as dialled.”

esjliv — Sun, 10 Apr 2022 21:16:31 GMT

@TH04 - that message normally means, as I understand it, that the network is busy or down for that number or area.

But, if this is happening consistently with the same number that is odd.

Do you know if other Public Mobile customers can call it?

Re: “8UV1….your call cannot be completed as dialled.”

TH04 — Sun, 10 Apr 2022 21:16:42 GMT

Thanks for the suggestion but this has been happening for several weeks. All of my other calls to home phones in Vancouver connect without issue.

Re: “8UV1….your call cannot be completed as dialled.”

TH04 — Sun, 10 Apr 2022 21:18:03 GMT

All of my numbers have a “1” placed in front of the 10 digit number.

Re: “8UV1….your call cannot be completed as dialled.”

TH04 — Sun, 10 Apr 2022 21:21:38 GMT

Thanks. No idea if my friend has other friends who Public Mobile.

Re: “8UV1….your call cannot be completed as dialled.”

JK8 — Sun, 10 Apr 2022 21:23:11 GMT

@TH04

Try calling that number using a different phone or have someone else call it to see if the call connects.

Re: “8UV1….your call cannot be completed as dialled.”

TH04 — Sun, 10 Apr 2022 21:24:25 GMT

Family members who live in the Lower Mainland have no problems connecting.

Re: “8UV1….your call cannot be completed as dialled.”

esjliv — Sun, 10 Apr 2022 21:25:24 GMT

@TH04 - if other people can call this Telus home phone number without issue, then it is an issue on one of the ends.

After exhausting all your troubleshooting options, can you get the person with the Telus number to call Telus and ask them to see why your particular number cannot connect

OR/And

see what Public Mobile supports says about this: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

Re: “8UV1….your call cannot be completed as dialled.”

JK8 — Sun, 10 Apr 2022 21:28:45 GMT

@TH04

Confirm that you are not blocked on the other end. My mom had a landline with a Panasonic cordless phone. She somehow accidentally blocked my number. It took me a while to figure out she had done this.

Re: “8UV1….your call cannot be completed as dialled.”

esjliv — Sun, 10 Apr 2022 21:34:41 GMT

@JK8 wrote:
@TH04

Confirm that you are not blocked on the other end. My mom had a landline with a Panasonic cordless phone. She somehow accidentally blocked my number. It took me a while to figure out she had done this.

@JK8 wouldn't blocked numbers go to voicemail though?

I haven't had a landline in some time. So maybe they are different.

Re: “8UV1….your call cannot be completed as dialled.”

JK8 — Sun, 10 Apr 2022 21:37:54 GMT

@esjliv wrote:
@JK8 wrote:
@TH04

Confirm that you are not blocked on the other end. My mom had a landline with a Panasonic cordless phone. She somehow accidentally blocked my number. It took me a while to figure out she had done this.
@JK8 wouldn't blocked numbers go to voicemail though?
I haven't had a landline in some time. So maybe they are different.

That is only if you have paid for the voicemail option on the landline.

Re: “8UV1….your call cannot be completed as dialled.”

softech — Sun, 10 Apr 2022 21:41:08 GMT

If number blocked on the device level, you would not get the 8UV1 error😀

@TH04

8uv1 is an error on Telus/PM due to high call volume on the system.

Are you getting the same error for calling different numbers? did you try to put a 1 in front of the number you are calling? Or try to manually put in the number instead of using contact stored on the phone?

And you incoming calls are working?

Try to reseat the sim or at least reboot the phone and see how it goes.

Re: “8UV1….your call cannot be completed as dialled.”

TH04 — Sun, 10 Apr 2022 22:48:53 GMT

I’ve tried all suggestions including changing my Cellular Data APN setting from “isp.mb.com” to “SP.MB.COM” with no change in the issue. I can call long distance from my home phone. How do I contact support directly? A link was posted earlier in this thread but I can’t find it and “Simon” is useless.

Re: “8UV1….your call cannot be completed as dialled.”

computergeek541 — Sun, 10 Apr 2022 22:56:20 GMT

@TH04 wrote:
I’ve tried all suggestions including changing my Cellular Data APN setting from “isp.mb.com” to “SP.MB.COM” with no change in the issue. I can call long distance from my home phone. How do I contact support directly? A link was posted earlier in this thread but I can’t find it and “Simon” is useless.

Please don't make any adjustments to APN settings for this issue. APN settings are unrelated to calling issues. SIMon will eventually give the option to contact a customer support agent. Typing that in should even get there.

Re: “8UV1….your call cannot be completed as dialled.”

hTideGnow — Sun, 10 Apr 2022 22:56:05 GMT

hi @TH04 what you meant by Long distance? LD is a different thing

To open ticket with CS Agent, directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent

Click "Contact Us"

Click "Other"

Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: “8UV1….your call cannot be completed as dialled.”

TH04 — Sun, 10 Apr 2022 23:38:50 GMT

Thank you. I have tried all suggestions and have now submitted a ticket to Support.