topic Re: Locked out in Get Support

Locked out

Rushan79 — Tue, 04 Jan 2022 19:26:26 GMT

I have been locked out and unable to retrieve my PW and user name. Please help.

Re: Locked out

Mana — Thu, 03 Aug 2017 00:56:39 GMT

You will have to contact a mod to resolve your issue.

Please send a private message to the @CS_Agent explaining your situation.

Re: Locked out

Rushan79 — Thu, 03 Aug 2017 01:08:00 GMT

Thanks Manager, how long till they typically reply?

Re: Locked out

SD08 — Thu, 03 Aug 2017 01:16:50 GMT

During their normal operating conditions, responses are usually within a hour or two.

The moderators are done for today. Their hours are Mon-Friday 9am (EDT) to 9pm (EDT) and Friday, Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)hours are 9AM-9PM EDT.
More info here:
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Locked out

Mana — Thu, 03 Aug 2017 01:17:01 GMT

@Rushan79, unfortunately, the mods have gone home for the day so the earliest they reply would be tomorrow morning.

Re: Locked out

Rushan79 — Thu, 03 Aug 2017 01:35:10 GMT

Thanks guys, have a good evening.

Re: Locked out

Mana — Thu, 03 Aug 2017 01:47:50 GMT

You are most welcome.

Hope your issue gets resolved very soon.

Re: Locked out

Obsidian-Soul — Thu, 19 Oct 2017 12:06:34 GMT

Hi, I am locked out of self serve account.

Re: Locked out

Obsidian-Soul — Thu, 19 Oct 2017 12:27:20 GMT

Hi everyone, Thanks for all the help. I am leaving for a flight this morning for 10am eastern time. Guess I won't be able to get help until I get back in a week:(

Re: Locked out

excalibur7 — Sun, 14 Jan 2018 04:02:01 GMT

I'm locked out... before I tried forgot password few times without success...

My number is 289-xxx-xxxx pin xxxx

Re: Locked out

SD08 — Sun, 14 Jan 2018 02:33:50 GMT

@excalibur7 wrote:
I'm locked out... before I tried forgot password few times without success...

@excalibur7

Your account needs a password reset with the help of a moderator. Click this Moderator_Team link to send a private message for assistance. In the message, include your e-mail address and phone number. More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message. The moderators will be back on duty at 9AM EDT.

Also, this is a public forum, so please edit your post here to remove your phone number and PIN.

Re: Locked out

mimmo — Sun, 14 Jan 2018 02:37:49 GMT

@excalibur7 when you message the mods please include your pin number they now require that for accout verification.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

Re: Locked out

mimmo — Sun, 14 Jan 2018 03:34:33 GMT

@Obsidian-Soul as long as yo uhave internet you can get help from where ever you are.

Re: Locked out

SD08 — Sun, 14 Jan 2018 03:51:11 GMT

@mimmo wrote:
@Obsidian-Soul as long as yo uhave internet you can get help from where ever you are.

@mimmo

Actually, Obsidian-Soul's post that you replied to was from back in October.

Oracles ( perhaps @NDesai since you appear to be active at the moment), could you please edit excalibur7's post upthread to remove the phone number and PIN? Thanks in advance.

Re: Locked out

NDesai — Sun, 14 Jan 2018 04:02:23 GMT

@SD08 Done, thanks for tagging.