topic Re: Receiving Texts After Coming Out Of Dead Zone in Get Support

Receiving Texts After Coming Out Of Dead Zone

Brandonzamp66 — Sun, 10 Apr 2022 21:46:29 GMT

Hey guys,

I'm just wondering about whether or not PM holds incoming text messages while I'm in a dead zone and then sends them once I come out.

Thanks!

Re: Receiving Texts After Coming Out Of Dead Zone

dust2dust — Sun, 10 Apr 2022 14:06:02 GMT

Yes they would. I'm not sure for how long. My guess is a few days, less than a week. Is this not what you're seeing that brings you here asking?

Re: Receiving Texts After Coming Out Of Dead Zone

softech — Sun, 10 Apr 2022 14:06:22 GMT

@Brandonzamp66 PM uses Telus network, and this is the text policy for Telus:

The TELUS network will store and attempt to deliver the text messages to the phone for up to 5 days. If the messages are not delivered after 5 days they will be permanently deleted from the network.

(ref: https://www.telus.com/en/on/support/article/3-easy-steps-to-fix-your-text-message-issues)

Re: Receiving Texts After Coming Out Of Dead Zone

JL9 — Sun, 10 Apr 2022 14:21:29 GMT

Ib eheard both yes and no from customers on this maybe the nos where beyond the 5 day limit.

Re: Receiving Texts After Coming Out Of Dead Zone

esjliv — Sun, 10 Apr 2022 14:44:36 GMT

@softech wrote:
@Brandonzamp66 PM uses Telus network, and this is the text policy for Telus:

The TELUS network will store and attempt to deliver the text messages to the phone for up to 5 days. If the messages are not delivered after 5 days they will be permanently deleted from the network.
(ref: https://www.telus.com/en/on/support/article/3-easy-steps-to-fix-your-text-message-issues)

Hi @softech , ~~would you please direct me to that statement above? I cannot clearly see it, when I click the link you provided.~~

~~Where should I go next after i click that link?~~

edit - nevermind - found it! Needed to open up another area. 🙂

Re: Receiving Texts After Coming Out Of Dead Zone

softech — Sun, 10 Apr 2022 14:44:21 GMT

@esjliv Expand Step 3, after all those steps, there is a Note

Re: Receiving Texts After Coming Out Of Dead Zone

softech — Sun, 10 Apr 2022 14:46:46 GMT

@Brandonzamp66 btw, according to another Telus page, the server will only store up to 100 text messages and deliver for up to 5 days

https://www.telus.com/en/on/support/article/not-receiving-texts

Re: Receiving Texts After Coming Out Of Dead Zone

esjliv — Sun, 10 Apr 2022 14:46:57 GMT

@softech wrote:
@esjliv Expand Step 3, after all those steps, there is a Note

I did come across it - thank you. 👍

Do you think Public Mobile would have the same rules as Telus on this?

There are other features with Telus that are not with PM. So curious if this particular one follows suit.

Re: Receiving Texts After Coming Out Of Dead Zone

dabr — Sun, 10 Apr 2022 18:23:26 GMT

I'd like a confirmation from PM if it follows the same set of rules for texts being delivered within a 5 day range if a customer wasn't connected to the network during that period. Somehow, I don't think PM does, but it would be nice to know.