topic Re: What happened on April 1st?? in Get Support

What happened on April 1st??

Community_QA — Sun, 10 Apr 2022 02:19:52 GMT

I meant to ask this earlier, but I've been busy the past week.

So what happened on April 1, why was there the problem and why did it take so long?

One of my family members was caught with the system problem. Since I recommended her here, I am her go-to person for her PM troubles. I had to come here and scream. I'm glad I saw all the posts from the regulars here and decided to wait. Thanks to all. PM keeps us in the dark, but you guys here calm us down.

👎 for PM, for what happened and for how they handle it.

👍 for Community members here

Re: What happened on April 1st??

JoyLuck — Sun, 10 Apr 2022 02:33:35 GMT

@Community_QA

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-System-Issue-Accounts-in-Suspend/m-p/806424

Re: What happened on April 1st??

Community_QA — Sun, 10 Apr 2022 02:36:58 GMT

the announcement came too late. Jade just told us what we all know many hours ago, but didn't give us the reason behind the mess.

Re: What happened on April 1st??

JoyLuck — Sun, 10 Apr 2022 02:43:42 GMT

@Community_QA

Ever since I have been a member here there have been autopay failures. This bug has never been patched 100%.

Re: What happened on April 1st??

JL9 — Sun, 10 Apr 2022 02:49:09 GMT

This went above and beyond the usual autopay snafu where you can easily manually pay and everything works, you weren't even able to do that, I don't think they gave the exact reason.

Re: What happened on April 1st??

JoyLuck — Sun, 10 Apr 2022 02:53:30 GMT

@JL9

This is always due to coding issues that was probably not tested thoroughly in preproduction.

Re: What happened on April 1st??

hTideGnow — Sun, 10 Apr 2022 02:58:18 GMT

HI @Community_QA So, your account is all good now?

PM is always like this, you are already lucky they made an announcement. It came so late, likely they want to hide it if they can fix it quick, it was too long and they cannot hide any longer.

I don't recall they ever come back and share what exactly went wrong. 😞