topic Re: Pre-authorized payment in Get Support

Pre-authorized payment

Idaar1958 — Sat, 09 Apr 2022 19:46:52 GMT

Could you please remove my pre-authorized payment from my account?

Thanks

Re: Pre-authorized payment

hTideGnow — Sat, 09 Apr 2022 19:48:08 GMT

Hi @Idaar1958 you can do it yourself. login to My Account, Payment Tab, Autopay and you can then disable yourself there

Re: Pre-authorized payment

JoyLuck — Sat, 09 Apr 2022 19:54:22 GMT

@Idaar1958

Call 611 from your phone and you can turn off autopay.

Re: Pre-authorized payment

dust2dust — Sat, 09 Apr 2022 19:55:37 GMT

Or if you remember your 4 digit pin then you can dial 611 and turn off autopay. It doesn't remove the card but it shouldn't charge.

If you might have already ported out then just keep watch on your credit card for a possible charge when you would have renewed. If nothing happens then you're done.

Re: Pre-authorized payment

kb_mv — Sat, 09 Apr 2022 20:32:50 GMT

@Idaar1958 wrote:
Could you please remove my pre-authorized payment from my account?
Thanks

Go into your self serve account. Click payment tab at the top. Click Manage My Card at the bottom to change/edit CC details. Click Manage Autopay to, well, manage autopay.

Delete

Re: Pre-authorized payment

JL9 — Sat, 09 Apr 2022 20:41:45 GMT

To be extra safe you can just remove the card altogether and do payment manually when you want if and when you renew.

Re: Pre-authorized payment

esjliv — Sat, 09 Apr 2022 20:43:23 GMT

@Idaar1958 wrote:
Could you please remove my pre-authorized payment from my account?
Thanks

@Idaar1958 if you are no longer a customer with Public Mobile (ported your number out of here, or it has been over 90 days in suspended status, then does that mean you are still getting charged?

If so, contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

If the above is not your situation, other posters have you covered.

edit, typo

Re: Pre-authorized payment

Community_QA — Sun, 10 Apr 2022 02:25:59 GMT

haha @Idaar1958 do it yourself, it's self-serve, no frills of cell service here.