topic Re: Iphone 6s doesn‘t work in Get Support

Iphone 6s doesn‘t work

ABCecilia — Sat, 09 Apr 2022 16:18:50 GMT

Can only make phone calls, but no incoming phone calls or text messages in and out

Re: Iphone 6s doesn‘t work

esjliv — Sat, 09 Apr 2022 16:23:39 GMT

@ABCecilia - if you are were a customer before with working incoming calls, try restarting your phone or performing a reset of your network settings on your device.

Also, try you SIM into another phone to see if incoming calls work.

Then move the SIM back to your phone to see if that retriggered something.

If if you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

So use the previous provider's SIM card to receive calls from. When the incoming calls stop that is a good indication the port is complete.

Cell ports can take 2-3 hours.

Landline/voip ports can take 3+ days.

If issues porting or transferring a number to Public Mobile and you are past those times it takes to port, you can submit a ticket directly for porting issues, here, for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

Re: Iphone 6s doesn‘t work

JK8 — Sat, 09 Apr 2022 16:25:03 GMT

@ABCecilia

Did you just port your number? If yes, did you reply to the text from your old carrier to allow the port? It does take a couple of hours for the port to complete. I will pm you a number to call in case. Also try rebooting phone, reset network settings and reinstall sim.

Re: Iphone 6s doesn‘t work

hTideGnow — Sat, 09 Apr 2022 16:29:58 GMT

@ABCecilia wrote:
Can only make phone calls, but no incoming phone calls or text messages in and out

HI @ABCecilia For the text, are you actually talking about iMessage or SMS?

did you port your phone number into PM? did you reply the authentication text from old provider? If you are porting in , it could be port not completed

Also, is Mobile Data working? Make sure you have the latest iOS and the latest Carrier Profile. Check if Carrier Profile shows Public Mobile and tell us which version you got

Re: Iphone 6s doesn‘t work

esjliv — Sat, 09 Apr 2022 16:36:42 GMT

@hTideGnow brings up a good point actually.

Was there an old number registered on the iphone previously?

If so, deregister the number, see here: https://selfsolve.apple.com/deregister-imessage/

Then, set up your phone number on your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: Iphone 6s doesn‘t work

JL9 — Sat, 09 Apr 2022 17:31:49 GMT

These are usually porting issues, but the community also leaves many other suggestions you can use to troubleshoot the problem.

Re: Iphone 6s doesn‘t work

BKNS27 — Sat, 09 Apr 2022 19:29:35 GMT

@ABCecilia

Do you have another phone to try the SIM to see if it have the same issue?

If it works then it is your iPhone 6S that is the problem.

Also check to see if the phone is Blacklisted at:

https://www.imei.info/carriers/canada/

Re: Iphone 6s doesn‘t work

esjliv — Sat, 09 Apr 2022 19:36:49 GMT

@BKNS27 wrote:
@ABCecilia
Do you have another phone to try the SIM to see if it have the same issue?
If it works then it is your iPhone 6S that is the problem.
Also check to see if the phone is Blacklisted at:
https://www.imei.info/carriers/canada/

@BKNS27 - OP says outgoing calls work, should not be blacklisted, if this is the case.

Re: Iphone 6s doesn‘t work

BKNS27 — Sat, 09 Apr 2022 21:28:12 GMT

@esjliv

Thanks good point