topic Re: HELP!!!! in Get Support

HELP!!!!

Chantel93 — Sat, 09 Apr 2022 20:50:15 GMT

I need help with my password/security questions. I forgot them and need help changing them.

Re: HELP!!!!

Meow — Sat, 09 Apr 2022 15:14:11 GMT

Contact agent for assistance. Get ready to provide personal info for verification as they ask you for.

Send a private message to the CSA - agent by clicking Here

Re: HELP!!!!

JL9 — Sat, 09 Apr 2022 16:13:13 GMT

So you clicked on forgot pw are are banking on the questions. Yeah, as stated you will have to connect with an agent and provide other verification info then

Re: HELP!!!!

hTideGnow — Sat, 09 Apr 2022 16:18:26 GMT

HI @Chantel93 Sound like you tried Forgot password but failed because of the security question? you can change it after you have access to your My Account

But yes, you need the access back first. Open ticket with PM CS Agent. Directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437