Data

mwhelan — Sat, 09 Apr 2022 14:56:16 GMT

Hi....my data stopped working about a week ago, my payment cycle is today April 9th but still no data???

Re: Data

Meow — Sat, 09 Apr 2022 15:01:16 GMT

Did you check your account? It should reset to 0 today.

Can you provide screenshot?

Rebooting phone might work. I assume everything else works, correct (calls/SMS)?

Re: Data

fujiyama — Sat, 09 Apr 2022 15:09:27 GMT

Did you set a data usage limit on your phone? If yes, check that because it doesn't auto reset when your PM plan renews.

Re: Data

JL9 — Sat, 09 Apr 2022 16:12:09 GMT

Has the payment already been taken out or is it due around midnight and therefore maybe reset for tmw?

Re: Data

esjliv — Sat, 09 Apr 2022 16:49:16 GMT

If you do not see your data line listed in this area in your self serve account, then that normally means you used it all up.

But, your plan just renewed today? In that case, it should be listed unless you blew through it without knowing this morning.

When you said your data stopped working a week ago, was that because you used it all up (so it was not showing like above)? OR, you were showing data left, and it still wasn't working?

If you see the data line listed, and your account is in ACTIVE status try performing a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

You can also try your SIM into another phone to see if data works. This would rule out a device issue.

Check for outages in your area:

https://istheservicedowncanada.com/status/telus

https://www.telus.com/en/on/outages

https://downdetector.ca/status/telus/map/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

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