topic Re: 2GB One-Time Data Bonus Not Working in Get Support

2GB One-Time Data Bonus Not Working

rstange2 — Sat, 09 Apr 2022 05:42:59 GMT

Hello,

I have a $15/mo plan with autopay, so 250 GB of data per month. I also have a one-time data bonus of 2GB. This month I burned all of my regular 250 GB of data, but instead of consuming data from my one-time data bonus, data just stopped on my phone. Any advice on how I access the 2GB one-time data bonus would be most appreciated.

Thanks!

Re: 2GB One-Time Data Bonus Not Working

BKNS27 — Sat, 09 Apr 2022 05:52:17 GMT

@rstange2

It should automatically withdraw from your 2gb bonus.

It is best that you login to your account and check the amount of bonus data you have left in your account.

You may have use some of the bonus data in the past when you have gone over your 250gb of data without you knowing.

Re: 2GB One-Time Data Bonus Not Working

dust2dust — Sat, 09 Apr 2022 05:53:46 GMT

Do you have settings on your phone to stop usage? Do you see a line mentioning data on your my data & add-ons or over to the right in the promo box?

Re: 2GB One-Time Data Bonus Not Working

BKNS27 — Sat, 09 Apr 2022 05:55:36 GMT

@rstange2

While you are in your account, go to View My Usage for the breakdown of the data usage. Change the drop-down menu from 7 days to 90 days to view your usage for the last 3 months.

Re: 2GB One-Time Data Bonus Not Working

rstange2 — Sat, 09 Apr 2022 06:10:51 GMT

A couple data points:

This is the first time I've ever ussed all of my base 250MB in a month.
Remaining Data (MB) for my 2GB One-Time Data Bonus is showing 2048MB

Re: 2GB One-Time Data Bonus Not Working

BKNS27 — Sat, 09 Apr 2022 06:24:00 GMT

@rstange2

If it is showing 2048mb/2048mb...then you used up all your bonus data.

If it shows 0mb/2048mb then you haven't touched any of your bonus data.

I hope this helps.

Re: 2GB One-Time Data Bonus Not Working

computergeek541 — Sat, 09 Apr 2022 06:51:15 GMT

@BKNS27 wrote:
@rstange2
If it is showing 2048mb/2048mb...then you used up all your bonus data.
If it shows 0mb/2048mb then you haven't touched any of your bonus data.
I hope this helps.

This isn't accurate. The use of the wording "one-time" data bonus leads me to believe that this is the holiday giveaway data bonus. This shows up in the account as an add-on. The usage would never show 2048MB/2048MB. The line vanishes after all has been used.

Re: 2GB One-Time Data Bonus Not Working

BKNS27 — Sat, 09 Apr 2022 08:21:10 GMT

@computergeek541

That is good to know that it disappears after the data is used up.

Mine still shows 0/2048...haven't teach it yet.

Re: 2GB One-Time Data Bonus Not Working

Meow — Sat, 09 Apr 2022 12:38:38 GMT

@BKNS27 wrote:
@rstange2
If it is showing 2048mb/2048mb...then you used up all your bonus data.
If it shows 0mb/2048mb then you haven't touched any of your bonus data.
I hope this helps.

I have been told by Oracle that as soon as you use all you data, Plan's data or add-on or bonus that line will disappear from your account so you will never see 250/250 or similar.

Bonus data should seamlessly continue to proceed consuming after plan's data is used.

Try to reboot phone. Toggle Data on/off. If nothing works ask agent for explanation and help.

Re: 2GB One-Time Data Bonus Not Working

darlicious — Sat, 09 Apr 2022 13:30:37 GMT

@rstange2

This sounds like a device setting as @dust2dust alluded to earlier. Check your data warning and limiter settings under Network and Internet>> Mobile network >>Data warning & limiter

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account in your private messages only include your full name, address, email, phone # and 4 digit acct pin #

Re: 2GB One-Time Data Bonus Not Working

rstange2 — Sat, 09 Apr 2022 14:51:27 GMT

@Meow

Rebooting the phone did the trick, thank you! I'm now nibbling away at my available 2GB of bonus data.

@darlicious

Thank you for suggesting data warning/limiter settings. I should have mentioned I'm using an iPhone. I don't think it has that feature.

Thanks to all who offered assistance and ideas. Very much appreciated❣️

Re: 2GB One-Time Data Bonus Not Working

JL9 — Sat, 09 Apr 2022 14:54:27 GMT

A lot of people get stumped by this bc it's just gone. It may be easier and less confusing to just keep the line there and either say used or 2048/2048 etc