topic Re: following up the reference number in Get Support

following up the reference number

kimia — Sat, 09 Apr 2022 03:09:48 GMT

how I can track and follow up my reference number for refund?

Re: following up the reference number

softech — Sat, 09 Apr 2022 03:13:44 GMT

@kimia Reference could take 2 or 3 weeks to go back to your credit card.

To get an status update, you have to open ticket with PM Support again, just provide them the previous ticket to help them to look up the previous ticket quicker

Re: following up the reference number

JL9 — Sat, 09 Apr 2022 03:54:02 GMT

It is a very drawn out process. With that said, I am hoping refunds don't take as long as shipped items

Re: following up the reference number

computergeek541 — Sat, 09 Apr 2022 03:57:27 GMT

@kimia wrote:
how I can track and follow up my reference number for refund?

There isn't a way to track real-time progress. That reference number is nothing more than a way for a customer support agent to look up the case, but really, they would already know about the open cases on your account anyway.