topic Re: Call cannot be made in Get Support

Call cannot be made

Pankajsid — Sat, 09 Apr 2022 01:52:39 GMT

Hi, I just bought a public Sim and prepaid $40 card, did activation but unfortunately not able to make any calls

Re: Call cannot be made

softech — Sat, 09 Apr 2022 01:54:41 GMT

@Pankajsid First, make one more reboot

if still does not work, what is it showing on the phone screen? SIM not provisioned? No Network? No SIM?

Do you have another phone to test the sim?

But it could be just a SIM provisioning issue, just open ticket with PM Support

1. If you have access to My account: Click ~~on the bubble on the lower right or~~ https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Call cannot be made

hTideGnow — Sat, 09 Apr 2022 01:57:43 GMT

HI @Pankajsid Can you login to My Account and is the status showing Active?

What kind of phone do you have?

Re: Call cannot be made

esjliv — Sat, 09 Apr 2022 02:07:27 GMT

@Pankajsid - does texting in/out, data and incoming calls work?

What happens when you call your phone number from another line?

Try performing a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Re: Call cannot be made

JL9 — Sat, 09 Apr 2022 02:25:36 GMT

Did you port a number over or just get a new number?