topic Re: What phones are compatible. in Get Support

What phones are compatible.

Windy — Wed, 06 Apr 2022 19:33:10 GMT

I am trying to find out if my phone is compatible. I see you can check online but when I click in the section where you check, the drop box shows nothing?? I have a Moto e5 unlocked. Does anyone know what my phone HAS to have in order to use this service. thanks😊

Re: What phones are compatible.

computergeek541 — Wed, 06 Apr 2022 19:36:26 GMT

@Windy wrote:
I am trying to find out if my phone is compatible. I see you can check online but when I click in the section where you check, the drop box shows nothing?? I have a Moto e5 unlocked. Does anyone know what my phone HAS to have in order to use this service. thanks😊

The phone needs to have at least 3g/HSPA network capabilities on bands 2 and 5. LTE compatibility is entirely optional.

Re: What phones are compatible.

BeachNBeer — Wed, 06 Apr 2022 19:39:47 GMT

@Windy

Moto E 5 depending if it is International or North America version..

Re: What phones are compatible.

BKNS27 — Wed, 06 Apr 2022 19:47:12 GMT

@Windy

There is a glitch on the PM phone compatible site. As long as the phone is purchased in Canada and is a newer model…it is most likely compatible.

The Moto E5 is compatible with B2 (1900) and B5 (850) on 3G and 4G LTE on 1,2,3,7,8,20,38 frequencies.

Re: What phones are compatible.

softech — Wed, 06 Apr 2022 19:43:30 GMT

@Windy which version you have?

These are the bands of your phone BOLD are the compatible one:

3G bands HSDPA 850 / 900 / 1900 / 2100 - Europe
HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 - Brazil
4G bands 1, 3, 5, 7, 8, 20, 38, 40 - Europe
1, 2, 3, 4, 5, 7, 28 - Brazil

I think the Brazil version will work better than the European one. You might get more issue on the LTE Data with European version

Any phone should ideally have 3G B2, B5 and LTE B4 (or B66 instead of B4), B12 (or B17 instead of B12) for minimum coverage.

Re: What phones are compatible.

JL9 — Wed, 06 Apr 2022 19:47:54 GMT

You should be good as my buddy has the same phone and uses PM. Only exception if not a North America model as stated, etc.

Re: What phones are compatible.

Windy — Fri, 08 Apr 2022 17:39:25 GMT

Thanks for this ..