topic Re: Forgot Email in Get Support

Forgot Email

manojgargeya03 — Fri, 08 Apr 2022 13:46:41 GMT

I forgot my email, please help me out!

Re: Forgot Email

softech — Fri, 08 Apr 2022 13:56:11 GMT

@manojgargeya03 if you have only selected number of email, use the Forgot Password link(https://selfserve.publicmobile.ca/forgot-password/) , try all yours and see which one get you to the next Step. If you finally got one, then you can test your password by logging in.

In case you got the email right but don't remember the password, you can continue with the password reset, but you will still need to able to answer the security question to get the Password reset going.

If you cannot find your email address used or forgot the password and unable to rest , then PM Support is your friend, open a ticket with them and they will reset the credentials for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Forgot Email

dust2dust — Fri, 08 Apr 2022 13:53:50 GMT

Search through all your email accounts for any emails from Public that aren't community related and that would be the email address for logging in.

Re: Forgot Email

manojgargeya03 — Fri, 08 Apr 2022 16:29:03 GMT

Greetings!!

I raised a ticket about this issue, But I still didn't get any response.

I need to upgrade my plan as soon as possible!

That is all...

Thanks for the reply 🙂 !!

Re: Forgot Email

softech — Fri, 08 Apr 2022 16:33:22 GMT

@manojgargeya03 PM usually reply within 2 hours or so but it could be longer due to volume. I suggest you to message them again now and hope they will help

Re: Forgot Email

esjliv — Fri, 08 Apr 2022 21:41:05 GMT

@manojgargeya03 wrote:
I forgot my email, please help me out!

@manojgargeya03 - do you know if your Self Serve account has ever been created before?

It may not have been, if you activated in-store. You can try and register for one here:

https://selfserve.publicmobile.ca/self-registration/

If it will not allow you to, then it must be already created. Then wait for CSA response.

edit, whoops, that was the wrong link, updated.