topic Re: Phone order question in Get Support

Phone order question

dmsta — Fri, 08 Apr 2022 12:05:18 GMT

I ordered a new phone on the Public mobile site over 10 days ago. The tracking says a label has been created but it hasn’t moved or even been picked up. Should I be concerned? Or just cancel my order and go buy a new phone?

Re: Phone order question

Gunner123 — Fri, 08 Apr 2022 12:09:21 GMT

@dmsta hi I find buying a phone or sim from Public takes way to long you may have a 2 or 3 week wait

Re: Phone order question

softech — Fri, 08 Apr 2022 12:09:29 GMT

@dmsta Yes, phone orders with PM could take as many as 2 weeks. It has been 10 days but you got the tracking number, so it should come soon.

To confirm if any issue with the shipment, please open ticket with PM Support via messaging. Send them the order number and tracking for them to look up the order:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Phone order question

softech — Fri, 08 Apr 2022 12:11:40 GMT

@Gunner123 Yes, ordering SIM with PM usually is a bit long. There have been time that PM can deliver within a week but lately it has gone back to 2 weeks.

I also suggest to get it via store or via Amazon (especially if you have Prime me membership). Many members also got it from https://canadiancellsupplies.com/

Re: Phone order question

dmsta — Fri, 08 Apr 2022 12:12:17 GMT

Thank you I wrote them hopefully it comes soon

Re: Phone order question

JL9 — Fri, 08 Apr 2022 14:31:16 GMT

Yeha unfortunately you need to be really patient and then some with their shipping

Re: Phone order question

CS_Agent — Sat, 09 Apr 2022 13:02:13 GMT

I hope your day is excellent!

I'm just following up on your case to check if you still need assistance from our end, also I would like to mention that the system will close the ticket 24 hours after its creation of it.

We will be waiting for your response.

Thank you for your time.

Kind Regards,

Francis
Customer Support Agent.