topic Re: over payment in Get Support

over payment

jimandwendymcca — Thu, 07 Apr 2022 23:13:25 GMT

My March 8 payment was marked Koodo and was for $28.00 and I have signed up for Autopay so should have $2.00 Autopay discount applied. Also April 7 pending transaction is also for $28.00 and should have Autopay discount of $2.00 applied.

Re: over payment

dust2dust — Thu, 07 Apr 2022 23:17:32 GMT

Can you give us an image of your payment history? Did you just sign up on March 8?

Re: over payment

HALIMACS — Thu, 07 Apr 2022 23:19:53 GMT

@jimandwendymcca

Have a read of this from the PM staff:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Statement-Indicates-Koodo/td-p/788285

If you just activated (Jan 25 or later), the rewards are now Public Points and no longer direct dollar rewards off your monthly cycles.

Re: over payment

JL9 — Thu, 07 Apr 2022 23:26:11 GMT

They have apparently fixed the Koodo issue going forward. What plan do you have?

Re: over payment

jimandwendymcca — Thu, 07 Apr 2022 23:29:20 GMT

$25.00 monthly

Re: over payment

jimandwendymcca — Thu, 07 Apr 2022 23:30:09 GMT

thank you for the information

Re: over payment

jimandwendymcca — Thu, 07 Apr 2022 23:38:56 GMT

Yes Signed up on March 8th for a $25.00 per 30 days plan.

Re: over payment

HALIMACS — Thu, 07 Apr 2022 23:42:57 GMT

You're welcome, @jimandwendymcca

For more info on Public Points, you can peruse this article, also from PM staff:

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/td-p/778425

Re: over payment

Meow — Thu, 07 Apr 2022 23:43:11 GMT

@jimandwendymcca wrote:
$25.00 monthly

When did you sign up with PM.

If after Jan 25 then there is no more direct rewards, just points.

What your My Rewards account says? Are you on rewards or points system? If on points you will be charged $28.25 until you collect enough points to trade for $ and apply against your plan.

Re: over payment

jimandwendymcca — Fri, 08 Apr 2022 00:01:30 GMT

thank you

Re: over payment

JL9 — Fri, 08 Apr 2022 00:22:50 GMT

You would get 1.25 points (which is essentially $1.25) You get 5% of what you pay. So if you pay less because of rewards or whatever you may get less. For example if you collected enough points and redeemed 15 to get 15 off your bill and pay 10 for one of your renewals, I am assuming you would get 50 cents as 0.5 points.

Re: over payment

Elilizzy_03 — Wed, 11 May 2022 22:41:48 GMT

Hello

Re: over payment

hTideGnow — Wed, 11 May 2022 22:49:12 GMT

HI @Elilizzy_03 you have the same service problem?