topic Re: Data in Get Support

Data

K13thompson — Thu, 07 Apr 2022 22:16:40 GMT

I am asking for my father who just joined public mobile last month, and he told me the yesterday that his data does not work.
He did shut the phone off and took the SIM card out and put it back in and restarted but jt didn’t work either.
Can someone please help me?
Thanks

Re: Data

JK8 — Thu, 07 Apr 2022 22:19:20 GMT

@K13thompson

Make sure data is on in his phone and check his apn settings.

https://www.publicmobile.ca/en/on/get-help/articles?q=Apn

Re: Data

dust2dust — Thu, 07 Apr 2022 22:19:44 GMT

Can you or he check the account for whether there's any data left?

Re: Data

Meow — Thu, 07 Apr 2022 22:21:54 GMT

What does he see when he logs into his self-serving account? Is there any data available at all? If he is on $15 plan, 250MB can go very fast if DATA is set to on.

How about other services? SMS/Calls in/out?

Re: Data

JL9 — Thu, 07 Apr 2022 22:32:44 GMT

If there is no meter for data in his self serve it means he has used it all up

Re: Data

K13thompson — Thu, 07 Apr 2022 22:48:15 GMT

Yes he hasn’t used any.

Re: Data

Meow — Thu, 07 Apr 2022 22:52:57 GMT

@K13thompson wrote:
Yes he hasn’t used any.

So he sees for example 0/250MB (or some very small first number/plan_allowance?

Re: Data

BeachNBeer — Thu, 07 Apr 2022 22:55:11 GMT

@K13thompson Make / model of phone please?

Re: Data

dust2dust — Thu, 07 Apr 2022 22:57:43 GMT

Can he call and text? Did data ever work?

Re: Data

HALIMACS — Thu, 07 Apr 2022 23:01:58 GMT

@K13thompson

What type of device does he have? It may not support data.

Minimum recommended phone specs:

3G UMTS/W-CDMA/HSPA: B2 (1900) and B5 (850)
4G FDD-LTE: B4, B12

SMS and data can work on 3G or LTE. Fastest data speeds are on LTE.

For LTE, these are all of the available bands on the network: 2, 4, 5, 7, 12, 13, 17, 29, 30, 66.

Some bands are available in some locations, others available elsewhere.

Any phone you are considering should ideally have 3G B2, B5 and LTE B4 (or B66 instead of B4), B12 (or B17 instead of B12) for minimum coverage.

If your phone does not have all recommended bands, you may have poor coverage / no service / slow data in some locations.

Re: Data

hTideGnow — Thu, 07 Apr 2022 23:02:50 GMT

HI @K13thompson was data ever working on your dad's phone?

what kind of phone is that ?

Re: Data

K13thompson — Thu, 07 Apr 2022 23:16:39 GMT

I am thinking it never worked. I never checked after he got the plan.

Re: Data

dust2dust — Thu, 07 Apr 2022 23:19:50 GMT

Ok then we need to back up. This would all be much easier if you had the phone in your hands. As already asked...what make and model? An easy start would be is it an Android or iOS? Where di the phone come from? Is it an older phone?