topic Re: lost my phone in Get Support

lost my phone

jeffmacroy — Thu, 07 Apr 2022 20:39:15 GMT

how can I start using another SIM if I cannot access the old phone (its gone) no other access to account other than this laptop which doesnt have that email logged in .....2 step verification is a nightmare

thx

PS I already suspended my service on here as well so dont need help with that just the sim

Re: lost my phone

dust2dust — Thu, 07 Apr 2022 20:43:56 GMT

If you have no webmail or client access to that email inbox then all you can do is contact the support people.

Re: lost my phone

JL9 — Thu, 07 Apr 2022 20:44:58 GMT

Do you already have brand new/replacement sim?

Re: lost my phone

softech — Thu, 07 Apr 2022 20:45:03 GMT

@jeffmacroy Which mail service you are using? GMail? Yahoo?

Re: lost my phone

HALIMACS — Thu, 07 Apr 2022 20:46:06 GMT

@jeffmacroy

Contact a Customer Support Agent

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: lost my phone

darlicious — Thu, 07 Apr 2022 20:48:40 GMT

@jeffmacroy

Contact customer support to perform the sim swap for you. Have your autopay card handy to help answer the extra verification questions you will be asked by the CSA.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account in your private messages only include your full name, address, email, phone # and 4 digit acct pin #