topic Re: MMS in Get Support

MMS

Dristal — Thu, 07 Apr 2022 21:48:09 GMT

Hi, the mms does not load in my number. How can I fix this?

Re: MMS

softech — Thu, 07 Apr 2022 14:43:39 GMT

@Dristal MMS requires Mobile Data to be enabled. Is your Mobile enabled?

If enabled and still not works, check the APN settings.

(what kind of phone you have? Android? iOS?)

Re: MMS

JL9 — Thu, 07 Apr 2022 14:58:16 GMT

Data being disabled is usually the reason for this, sometimes its gets switched off accidentally

Re: MMS

Yummy — Thu, 07 Apr 2022 15:03:16 GMT

You have to have DATA on on your phone to send/receive MMS. It will not use your data allowance, though.

Re: MMS

Dristal — Thu, 07 Apr 2022 16:27:02 GMT

android

Re: MMS

Dristal — Thu, 07 Apr 2022 16:27:50 GMT

I have my data on but it is still not working

Re: MMS

Dristal — Thu, 07 Apr 2022 16:27:56 GMT

I have my data on but it is still not working

Re: MMS

Dristal — Thu, 07 Apr 2022 16:32:11 GMT

I checked my APN setting and it has every detail that it needs but its still not working

Re: MMS

dust2dust — Thu, 07 Apr 2022 16:32:25 GMT

Can you open web pages? Can you give images of your APN settings here.

Re: MMS

softech — Thu, 07 Apr 2022 16:55:49 GMT

@Dristal What brand and model is your phone?

Re: MMS

Yummy — Thu, 07 Apr 2022 17:01:01 GMT

@Dristal wrote:
I have my data on but it is still not working

Can you send/receive SMS? Everything else works (calls, Internet)?

Re: MMS

Dristal — Thu, 07 Apr 2022 17:25:33 GMT

oppo F11 pro

Re: MMS

Dristal — Thu, 07 Apr 2022 17:52:14 GMT

yes

Re: MMS

softech — Thu, 07 Apr 2022 18:40:45 GMT

@Dristal You missed the MMS port, set it to 80

Ensure the following fields match:
Name: Public Mobile
APN: sp.mb.com
MMSC proxy: 74.49.0.18
MMSC: http://aliasrediect.net/proxy/mb/mmsc
MMS port: 80
MCC: 302
MNC: 220

Re: MMS

Dristal — Thu, 07 Apr 2022 18:51:14 GMT

I did everything you said but the MMS still does not load. The data is on and the internet works.

Re: MMS

softech — Thu, 07 Apr 2022 18:57:28 GMT

@Dristal Try first reboot the phone, then a network reset again and then go back and make sure the APN settings are all correct

(please note with network reset, your saved Wifi will be gone, too. You will have to re-join all Wifi networks again)

Re: MMS

Dristal — Thu, 07 Apr 2022 19:13:22 GMT

I reset my network and followed the steps but it's not working

Re: MMS

softech — Thu, 07 Apr 2022 19:17:16 GMT

@Dristal is the MMS port showing 80 there after the network reset?

also, check this line:

APN type: default,mms,agps,supl,fota,hipri,dun

Re: MMS

dust2dust — Thu, 07 Apr 2022 19:17:58 GMT

Add ,mms after default in APN type. No space before or after the comma.

Re: MMS

Dristal — Thu, 07 Apr 2022 20:01:04 GMT

It worked. thank you.