topic Service in Get Support

Service

Rayleen — Thu, 07 Apr 2022 15:59:58 GMT

My service has been suspended when I try and update my payment option it asks me for a code that I cannot find.

Re: Service

Anonymous — Thu, 07 Apr 2022 16:05:44 GMT

@Rayleen - What code is it asking for?

Re: Service

Yummy — Thu, 07 Apr 2022 16:14:10 GMT

Code? What code systems is asking you?

Do you try to add payment through self-serving account or 611?

Re: Service

JL9 — Thu, 07 Apr 2022 17:16:01 GMT

Ive never heard of the code request, how long as your service been suspended?

Re: Service

dabr — Thu, 07 Apr 2022 17:50:20 GMT

@Rayleen Are you trying to update your payment card via 611? Then you would need your 4 digit PIN to make changes to any CC registered on account.

Are you able to log into your self serve account? You will be able to make the changes there by selecting the Payment tab and scroll down the page to Manage my Card option. Make sure to enter the name/address exactly as it appears on your payment card statement and no spaces for the postal code.

If you're trying to load a voucher via the 611 system, then you don't need a PIN to load the voucher, but do need to enter the correct set of 12 digit numbers on the voucher (voucher PIN).

Re: Service

esjliv — Thu, 07 Apr 2022 19:53:49 GMT

@Rayleen wrote:
My service has been suspended when I try and update my payment option it asks me for a code that I cannot find.

@Rayleen are you under the PAYMENT tab in your self serve account and it is asking you to enter your CCV/CCV2 code from your payment card?

"If you didn’t register a credit or Visa debit card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa Debit Card’. We accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S.

If you are using a payment card, leave the apartment/suite number in the payment information section blank."

https://publicmobile.ca/en/ns/get-help/articles/register-your-payment-card