topic Re: Service disabled in Get Support

Service disabled

j_mccready — Thu, 07 Apr 2022 12:27:15 GMT

Are public mobile towers down? My phone's service says it's disabled. My bill is paid and I even tried resetting my phone as well as my network settings and still no service.

Re: Service disabled

Yummy — Thu, 07 Apr 2022 12:31:41 GMT

Does your account says it is Active?

Can you try your SIM in another phone?

Re: Service disabled

softech — Thu, 07 Apr 2022 12:36:27 GMT

@j_mccready wrote:
Are public mobile towers down? My phone's service says it's disabled. My bill is paid and I even tried resetting my phone as well as my network settings and still no service.

@j_mccready is My Account showing Active?

incoming calls and outgoing calls both not work?

how about Mobile Data?

Just for peace of mind, check if your phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

Last thing to check is to put your PM SIM in another phone and see if it works there

Re: Service disabled

JL9 — Thu, 07 Apr 2022 15:00:55 GMT

Was it working the last few days? If not it could be autopay issue that has caused chaos

Re: Service disabled

j_mccready — Thu, 07 Apr 2022 15:14:03 GMT

My account is still active. Nothing is working calling texting and data. I don't have another phone to check my sim card in at the moment.

Re: Service disabled

j_mccready — Thu, 07 Apr 2022 15:15:17 GMT

Yes it was just last night and today that it's not working. I'm all paid up and my next bill isn't until the middle of the month so I know it's not a payment issue.

Re: Service disabled

j_mccready — Thu, 07 Apr 2022 15:15:49 GMT

Yes the account is still active.

Re: Service disabled

softech — Thu, 07 Apr 2022 15:17:20 GMT

@j_mccready do you see any network bar?

again, please first check if device is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

If it is clean, since you don't have another phone to test, best is to open ticket with PM Support and have them to check on the system then:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", click "Contact Us", click "Other" click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right after the ticket is opened. CS Agent will reply and work with you via messaging there

Re: Service disabled

j_mccready — Thu, 07 Apr 2022 15:21:32 GMT

I'm not black listed. Just checks. I will try submitting a ticket. Thanks

Re: Service disabled

softech — Thu, 07 Apr 2022 15:22:54 GMT

@j_mccready

there is activate outage in Oliver Paipoonge, Ontario, are you close to there?

https://www.telus.com/en/nu/outages

Re: Service disabled

j_mccready — Thu, 07 Apr 2022 15:23:51 GMT

No I'm in New Brunswick

Re: Service disabled

Brianrap — Thu, 07 Apr 2022 17:36:38 GMT

What kind of phone? I just ran into an issue with a Samsung s21 that wouldn't connect. Samsung couldn't figure out the issue and ended up sending me a new phone (which works perfectly btw).